Why was my support attachment rejected?
Why was my support attachment rejected?
The support upload flow enforces both size and safe-file restrictions. A file can be rejected for several reasons:
- The file exceeds 10 MB.
- The file uses a blocked extension.
- The file does not match an acceptable content type.
- The file appears to contain active or executable web content.
If your file was rejected, please use a supported safe format or describe the evidence in the ticket.
Related articles
- AI Help Desk & Ticketing System With SLA — OpsIQ
- How are the Knowledge Base, Help Center, and Customer Portal different?
- What is the difference between the Knowledge Base, Help Center, and Customer Portal?
- What is the OpsIQ Ticket System?
- How does ticket routing work in OpsIQ?
- Does OpsIQ support SLA policies?
- Does OpsIQ have AI ticket triage and reply drafting?
- Can multiple agents work on the same ticket safely?
Was this article helpful?