360 results for "support"
Contact Sales, Support & Demos · OpsIQ
Contact Sales, Support & Demos — OpsIQ Contact OpsIQ for sales, demos, onboarding, technical support, and integrations. Messages are triaged upon arrival and directed to the appropriate team within one business day…
AI Writing Assistant for Support Replies, KB & Email · OpsIQ
AI Writing Assistant for Support Replies, KB & Email — OpsIQ OpsIQ introduces an innovative AI writing assistant designed to streamline the drafting of ticket replies, knowledge base (KB) articles, announcements, and…
Can I access an optional dedicated Support Portal?
Some accounts may have access to a separate Support Portal through a secure account handoff when that service is configured. If the Support Portal is not available, please use the standard Support Tickets area in your…
Which payment methods does OpsIQ support?
Supported Payment Methods OpsIQ supports various payment gateways, including: Stripe PayPal Paystack Flutterwave Razorpay Mollie Pesapal (including M-Pesa paths) NOWPayments Plisio The exact payment methods available to…
Will I receive an email when support replies?
Support replies can generate an account notification. When the relevant notification settings and mail delivery are enabled, you may also receive an email notification. If you are waiting for an update, check both the…
What is OpsIQ's support response time?
The response target is configured by the support operation and can be viewed in the live Support area. It is important not to rely on an outdated hardcoded response-time statement, as service targets may vary by plan…
What account areas should support check before escalating a customer issue?
When addressing customer issues, it is important to check specific account areas before escalating the matter. Below are the key areas to review: Access Problems For access-related issues, verify the following: My…
Can I reopen a closed OpsIQ support ticket?
Yes, the customer support area supports reopening an eligible ticket that belongs to your account. You can reopen a ticket when the same issue genuinely needs further work. However, if the new issue is unrelated, please…
Can I format messages in a support ticket?
The support composer allows for richer message formatting, including links, code, quoted content, lists, and emoji, in addition to standard text. Use formatting to enhance the readability of technical steps and error…
How do I contact OpsIQ support from my account?
To contact OpsIQ support from your account, follow these steps: Open a Support Ticket Navigate to the support section of your account. Create a ticket in an available support department. Provide the following…
How do existing OpsIQ customers get support?
Existing customers should sign in and open a support ticket for any account, license, billing, or technical issues that require customer context. Paid Cloud plans may include priority support based on the specific plan…
What is the difference between a Support mailbox and a CRM mailbox?
A Support mailbox turns incoming customer emails into tickets or threaded ticket replies. In contrast, a CRM mailbox is intended for sales or relationship correspondence and reply tracking. It does not create tickets or…
Connect a support email mailbox
Connect your support address so customer emails become tickets in OpsIQ automatically. Open Integrations → Email Mailboxes and click Add mailbox. Enter the mailbox details: the IMAP host, port, security, username and…
What information should the OpsIQ support AI never ask a customer to reveal?
The support AI should never ask customers to reveal sensitive information such as: Passwords Full API-token secrets Authenticator secrets Recovery codes Card security codes Full payment-card numbers Private keys…
Why might I not receive a support email even though the ticket was updated?
The ticket itself remains the authoritative conversation in your account. Email delivery can depend on your support email preference, mail delivery, and message routing. To troubleshoot why you might not receive a…
What information should I include when opening a technical support ticket?
When opening a technical support ticket, please include the following information: Required Information Affected Product: Specify which product you are experiencing issues with. Description of the Workflow: Describe the…
Can I submit a ZIP file to support?
Yes, ZIP archives are among the supported attachment types for support tickets, subject to a 10 MB per-file limit and file validation. Please do not include passwords, private keys, or credential exports in a ZIP file…
Why was my support attachment rejected?
The support upload flow enforces both size and safe-file restrictions. A file can be rejected for several reasons: The file exceeds 10 MB. The file uses a blocked extension. The file does not match an acceptable content…
Does closing a support ticket delete its attachments and history?
No, closing a support ticket does not delete its attachments and history. Closing a ticket changes its workflow state, but it does not remove the ticket record. The conversation and customer-visible attachments will…
Should I share passwords, API tokens, 2FA codes or verification secrets with support?
No. Do not share passwords, full API token secrets, authenticator secrets, recovery codes, payment card security codes, temporary export authorizations, or domain verification secrets in tickets, knowledge feedback, or…