How can we help you?

Add-ons

• Can I cancel an OpsIQ add-on?
• What should I do if a Self-Hosted download fails?
• What should I do if my Self-Hosted licence is missing after payment?
• Can I use an old copied download link indefinitely?

See all 9 articles

Admin AI

• Does OpsIQ Chat have a visual flow builder?
• Is the OpsIQ chat widget white-labelable?
• Can OpsIQ AI write or improve Knowledge Base articles?
• Does OpsIQ log AI activity?

See all 77 articles

Analytics

• Does OpsIQ provide consent analytics?
• Visitor Tracking, Session Replay & Intent Scoring — OpsIQ
• Can OpsIQ work behind Cloudflare, Akamai, Fastly, or a reverse proxy?
• Does OpsIQ support single-page applications?

See all 32 articles

Announcements

• Does OpsIQ have a public roadmap?
• Product Roadmap: Shipped, In Progress & Next — OpsIQ

API

• Does the OpsIQ API support idempotency?
• How many operations are available through the OpsIQ General API?
• How are OpsIQ outbound webhooks signed?
• What SDK and API reference formats does OpsIQ provide?

See all 14 articles

Billing

• Can an OpsIQ customer change their preferred currency?
• What information can an OpsIQ invoice display?
• Refund & Cancellation Policy — OpsIQ
• Can I cancel OpsIQ at any time?

See all 25 articles

Branding

• Can OpsIQ create white-label SEO reports?
• How should the OpsIQ name be written?
• Can I use the OpsIQ logo in press, integration, or partner material?
• What are the primary OpsIQ brand colors?

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Cancellations

• What is the difference between immediate cancellation and end-of-period cancellation?
• What should I do before cancelling a product with active add-ons?
• Why am I offered a lower plan or discount when cancelling?
• Can I undo a scheduled OpsIQ cancellation?

See all 7 articles

Company

• Why was OpsIQ created?
• Who makes OpsIQ?
• Partner Program: Agency & Reseller Revenue Share — OpsIQ
• When was OpsIQ launched?

See all 8 articles

Comparison

• How is OpsIQ different from buying separate point solutions?
• OpsIQ vs Intercom, Zendesk & HubSpot — OpsIQ
• OpsIQ vs Intercom: Feature Comparison — OpsIQ
• OpsIQ vs HubSpot Service: Feature Comparison — OpsIQ

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Compliance

• Does OpsIQ support Google Consent Mode v2?
• What does the OpsIQ Acceptable Use Policy prohibit?
• Compliance — OpsIQ
• What is OpsIQ Consent & GDPR?

See all 31 articles

Connector Builder

• What are OpsIQ connector capability types and profiles?
• How does the OpsIQ Connector Builder work?
• Can OpsIQ connect to a custom backend?
• Does OpsIQ support REST and GraphQL integrations?

See all 10 articles

Connector Profiles

• Can OpsIQ integrate with Shopify or WooCommerce?
• Does OpsIQ work with WHMCS?
• Are all OpsIQ integrations equally available?

CRM

• What are the OpsIQ CRM AI agents?
• Is OpsIQ useful for local service businesses?
• Can OpsIQ CRM create quotes?
• How does the OpsIQ CRM pipeline board work?

See all 24 articles

Custom Dashboards

• Can I build custom analytics dashboards in OpsIQ?

Custom Domains

• Can I use my own branding and domain for the Help Center?
• Can I use a custom domain for the OpsIQ portal or Help Center?
• Can I manage my Cloud domain from a separate old domain registry?
• What domain should I enter when ordering a Cloud workspace?

Customer Feedback

• What survey and feedback tools are included in OpsIQ?
• Survey Studio, CSAT & Voice of Customer — OpsIQ
• Does OpsIQ use AI to analyze survey feedback?
• Can I identify detractors and follow up in OpsIQ?

See all 10 articles

Customer Operations

• What outcomes does the OpsIQ customer stories page report?
• What profile information can OpsIQ store for a customer account?
• Create account — OpsIQ
• What is OpsIQ Customer Portal Studio?

See all 36 articles

Deployment

• Does Self-Hosted OpsIQ keep all customer data on my server?
• Can OpsIQ run in the cloud or on my own server?
• Can I move between OpsIQ Cloud and Self-Hosted later?
• Is OpsIQ cloud-only, or can we self-host it?

Developer Docs

• Developer API, Webhooks & Connector Builder — OpsIQ
• OpsIQ Documentation & Developer Docs — OpsIQ
• Portal Studio administrator and developer guide — OpsIQ
• How do I install the Self-Hosted edition?

See all 11 articles

Documentation

• What is the OpsIQ Knowledge Base?
• Can OpsIQ crawl a website to build knowledge?
• Can OpsIQ import an existing help center or knowledge base?

Email Setup

• Does OpsIQ help check SPF, DKIM, and DMARC?
• Does OpsIQ support email bounces and complaints?
• How many email mailboxes can I connect to OpsIQ?
• Can inbound email be delivered to OpsIQ by webhook?

See all 5 articles

Engagement

• Can OpsIQ manage tours, announcements, promotions, and surveys together?
• AI Email Channel: Shared Inbox, CRM Replies & Delivery — OpsIQ
• How can I verify my Cloud website domain?
• What should I do if DNS TXT verification is not detected?

See all 13 articles

FAQ

• How many languages can the Help Center be published in?
• OpsIQ FAQ: Pricing, AI Chat, Tickets and Security — OpsIQ

Features

• Is white-labeling available in OpsIQ?
• What problem does OpsIQ solve?
• Can Sales Bridge recover missed order events?
• Is OpsIQ one product or a collection of separate tools?

See all 16 articles

Guided Tours

• Does OpsIQ support guided product tours?

Helpdesk

• How are the Knowledge Base, Help Center, and Customer Portal different?
• How do existing OpsIQ customers get support?
• How does ticket routing work in OpsIQ?
• What is the difference between the Knowledge Base, Help Center, and Customer Portal?

See all 36 articles

Identity

• Does OpsIQ support two-factor authentication?
• Does OpsIQ support role-based access control?
• AI Knowledge Base & Multilingual Help Center — OpsIQ
• What is the OpsIQ customer identity layer?

See all 9 articles

In-App Announcements

• Can OpsIQ publish in-app announcements?

Integration

• Can OpsIQ connect to my existing software stack?
• How can a custom checkout send conversions to OpsIQ?
• How often does OpsIQ check an IMAP mailbox?
• Can OpsIQ connect with the tools we already use?

See all 9 articles

Invoices

• Can I cancel an unpaid invoice?
• Can I pay an invoice with my OpsIQ wallet?
• Can I use account Notifications as proof that an invoice was paid?
• What do the cryptocurrency payment statuses mean?

See all 17 articles

Live Chat

• What is Client Chat AI in OpsIQ?
• Can OpsIQ Chat AI perform customer actions?
• How does OpsIQ know who a customer is in chat?
• Can Client Chat AI look up live account information?

See all 5 articles

Marketplace

• Can a Marketplace buyer and author be the same customer?
• Does OpsIQ have a referral program?
• Are Marketplace package limits and commissions fixed?
• What is my OpsIQ referral commission rate?

See all 11 articles

Multilingual

• Can I use OpsIQ in languages other than English?
• Does OpsIQ support multiple languages?
• Does OpsIQ support right-to-left languages?

Partner Program

• How much can an OpsIQ Agency Partner earn?
• Does the Partner Program support white-label client delivery?
• Does it cost anything upfront to become an OpsIQ partner?
• What margin does an OpsIQ Reseller Partner receive?

See all 6 articles

Payment Methods

• Why does OpsIQ not show a fixed list of payment gateways?
• What is the default payment method used for?
• Can I pay with a payment method that is not shown on my invoice?
• Can I save a payment method in my OpsIQ account?

See all 6 articles

Plan Limits

• What are the OpsIQ plan limits for Knowledge Base FAQs?
• What are the OpsIQ plan limits for Site Intelligence competitors?
• What are the OpsIQ plan limits for triggers?
• What are the OpsIQ plan limits for CRM contacts total?

See all 52 articles

Pricing

• Does OpsIQ offer a free trial of paid plans?
• Does OpsIQ mark up AI usage when I use my own API key?
• What does the OpsIQ Enterprise Cloud or Self-Hosted plan include?
• What does the OpsIQ Starter Cloud plan include?

See all 31 articles

Promotion Studio

• What is OpsIQ Promotion Studio?
• Does Promotion Studio have click heatmaps?
• No-Code Popup & Promotion Builder — OpsIQ
• Can OpsIQ promotions target logged-in customers by account state?

See all 9 articles

Remote Sites

• Can I group multiple Remote Sites together?
• Can authenticated users move between an OpsIQ portal and a remote domain?
• Can Remote Sites report sales conversions to OpsIQ?
• How do I add another website to OpsIQ?

See all 7 articles

Sales

• What sales statistics does OpsIQ show?
• How do I contact OpsIQ sales?
• Can OpsIQ distinguish a new purchase from a renewal?

Security

• How should I report a security vulnerability to OpsIQ?
• Enterprise Security & Trust: Identity, Code, Data, AI and Audit — OpsIQ
• How does OpsIQ encrypt data?
• Does OpsIQ support IP or CIDR blocking?

See all 17 articles

SEO

• SEO Platform with an AI Analyst That Drafts Fixes — OpsIQ
• What is OpsIQ Site Intelligence?

Status

• What uptime does OpsIQ Cloud target?
• How does OpsIQ handle critical incidents?
• System Status & Live Uptime Monitor — OpsIQ
• Where can I see whether OpsIQ is currently operational?

Team Performance

• Does OpsIQ support team performance analytics?

Transactions

• What happens if a saved renewal payment fails?
• What can I see on the Transactions page?
• Will a refund appear in account transaction history?

Wallet

• How does wallet auto-recharge work?
• Why is a wallet currency conversion unavailable?
• Can I use account credit produced by a plan change?
• How do I add funds to my OpsIQ wallet?

See all 12 articles

Webhooks

• How does OpsIQ protect remote HTTP actions from SSRF?
• How many canonical outbound webhook events does OpsIQ have?
• Can I use webhooks to connect OpsIQ to another website or application?
• What is the OpsIQ webhook retry schedule?

See all 5 articles