How does ticket routing work in OpsIQ?

How does ticket routing work in OpsIQ?

OpsIQ supports rules based on various factors, including keywords, customer tier, language, priority, source, and other permitted signals. These rules can then apply outcomes such as assignment, department, priority, tag, or note.

Additionally, OpsIQ supports different assignment strategies, including round-robin and workload or skill-aware approaches. It is important to test the rules for ordering and conflicts.

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