What should I do if my Self-Hosted licence is missing after payment?
If your Self-Hosted license is missing after payment, follow these steps: Check Payment and Product Status First, confirm that the related invoice is marked as paid and that the Self-Hosted product is active. After…
Where do I find my Self-Hosted OpsIQ licence?
Open Licenses Eligible Self-Hosted customers can view issued license records. This includes the license key, current status, bound domain (where applicable), and expiry information if the entitlement has an expiry date…
When does a purchased add-on become active?
A paid add-on typically generates an invoice and becomes active once payment is confirmed. The associated add-on record will then display its quantity, cycle, renewal information, and current status. A free or specially…
When is a Self-Hosted licence issued?
A Self-Hosted licence is associated with an eligible activated product. For a paid product, the billing obligation must be satisfied before the licence and download entitlement are considered active. If payment is still…
What should I do if a Self-Hosted download fails?
If your Self-Hosted download fails, follow these steps: Check Product Status Confirm that your Self-Hosted product is active or in an eligible trial. Ensure that the Downloads section shows the package as available…
Can I use an old copied download link indefinitely?
Do not rely on old copied download links. Download authorization is checked against your current customer entitlement, product state, and current release availability. Always start from the official Downloads page so…
What can I buy from Add-ons & Tokens?
Add-ons & Tokens lists optional extras available for your active product or workspace. Some add-ons may be Cloud-only, and AI token packs will only appear when token top-up is enabled. The live page determines which…
Are referral earnings guaranteed after someone clicks my link?
No, clicks are only the first stage of referral attribution. A conversion must satisfy the referral program and billing rules, and the commission must reach the appropriate approved state before it is treated as…
Can I cancel an OpsIQ add-on?
Eligible recurring add-ons can be scheduled for cancellation at the end of their applicable period. This approach preserves the add-on for the duration of the already-paid period instead of immediately deleting the…