Can OpsIQ connect to my existing software stack?
Yes, OpsIQ can connect to your existing software stack. It supports bundled and marketplace connectors, a Connector Builder, scoped General API access, signed webhooks, and typed AI Action contracts. This allows…
How can a custom checkout send conversions to OpsIQ?
A custom checkout can send a normalized server-side event, such as invoice.paid, through the supported API or webhook path. OpsIQ can then attach journey attribution and feed Sales Bridge and analytics. It is important…
How often does OpsIQ check an IMAP mailbox?
The Email Channel describes a cron-based mailbox poll that occurs every three minutes for its standard IMAP workflow. However, some provider or webhook paths may exhibit different delivery characteristics. It is…
Can OpsIQ connect with the tools we already use?
Yes, OpsIQ can connect through platform connectors, the General API for typed operations, and signed webhooks for event delivery. Related articles Signed Webhooks & API Actions for Automation — OpsIQ Integrations, API &…
Does Sales Bridge support Shopify and other commerce platforms?
Yes, Sales Bridge supports Shopify and describes custom checkout patterns. Additionally, OpsIQ's connector model supports WooCommerce and other commerce systems through bundled, marketplace, or custom integrations. The…
What email systems can OpsIQ connect to?
OpsIQ's email channel supports common IMAP and mailbox environments, including Gmail, Outlook/Microsoft Mail, cPanel-hosted mail, and standards-based configurations. A live connection test helps validate the settings…
Does OpsIQ detect automated email and no-reply messages?
Yes, OpsIQ detects automated email and no-reply messages. It employs suppression logic that utilizes signals such as List-Unsubscribe, List-ID, bulk markers, no-reply addresses, and daemon/system patterns. This approach…
Can OpsIQ support an industry not listed on the Solutions page?
Yes, OpsIQ can support industries that are not listed on the Solutions page. The listed industries are examples and not an exhaustive list. If a business has suitable web or API systems, it can utilize the General API…
What is the difference between a Support mailbox and a CRM mailbox?
A Support mailbox turns incoming customer emails into tickets or threaded ticket replies. In contrast, a CRM mailbox is intended for sales or relationship correspondence and reply tracking. It does not create tickets or…