27 results for "licence"
Where do I find my Self-Hosted OpsIQ licence?
Open Licenses Eligible Self-Hosted customers can view issued license records. This includes the license key, current status, bound domain (where applicable), and expiry information if the entitlement has an expiry date…
Do Cloud customers need a licence key?
Normal OpsIQ Cloud access is based on the customer-owned workspace and its entitlement, rather than on installing a Self-Hosted licence key. Licence keys in the customer account are primarily relevant to eligible…
What does 'Not bound' mean on a Self-Hosted licence?
The term 'Not bound' indicates that the license currently has no domain binding recorded in the account display. The behavior of domain binding can vary depending on the product and installation flow. Please follow the…
When is a Self-Hosted licence issued?
A Self-Hosted licence is associated with an eligible activated product. For a paid product, the billing obligation must be satisfied before the licence and download entitlement are considered active. If payment is still…
What should I do if my Self-Hosted licence is missing after payment?
If your Self-Hosted license is missing after payment, follow these steps: Check Payment and Product Status First, confirm that the related invoice is marked as paid and that the Self-Hosted product is active. After…
Terms of Service · OpsIQ
Terms of Service — OpsIQ Effective Date: August 7, 2026 Version: 2026.08 Governing Law: Nigeria (Lagos) --- 1. Agreement & Acceptance By using OpsIQ, you accept these Terms. If you do not agree, do not use the Service…
Acceptable Use Policy · OpsIQ
Acceptable Use Policy — OpsIQ Overview The Acceptable Use Policy (AUP) for OpsIQ outlines the rules that ensure the platform remains safe, lawful, and reliable for all users. This policy applies to all uses of OpsIQ…
Refund & Cancellation Policy · OpsIQ
This is a summary of the OpsIQ Refund & Cancellation Policy, version 2026.11, effective 1 November 2026. The full policy is at opsiqai.com/refund. Key points Free plan and trial: the free plan stays free. Paid plans…
What happens if a renewal or trial invoice is not paid?
OpsIQ never deletes your data because an invoice is late. An unpaid product is paused, and paying turns it back on. Renewals Your renewal invoice is sent 7 days before your plan renews and is due on the renewal date. If…
OpsIQ Documentation & Developer Docs · OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
All Features: Chat, CRM, HR, Helpdesk, SEO & AI · OpsIQ
All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ Explore every OpsIQ feature in one platform: live chat, AI-first CRM, helpdesk, promotions, SEO, analytics, and consent. Experience all features and try it free today…
Partner Program: Agency & Reseller Revenue Share · OpsIQ
Partner Program: Agency & Reseller Revenue Share — OpsIQ Join the OpsIQ partner program and earn a 30% recurring revenue share as an agency, a 40% margin as a reseller, or build a certified connector. Apply for free…
How do I install the Self-Hosted edition?
How to Install the Self-Hosted Edition To install the Self-Hosted edition, download the current package available for your active Self-Hosted entitlement. Follow the installation or quick-start guidance provided with…
Privacy Policy · OpsIQ
Privacy Policy — OpsIQ Effective Date: August 7, 2026 Version: 2026.08 Reviewed by: OpsIQ Security Reading Time: ~9 min --- Overview OpsIQ, a product of Nabtech Digitalnet Limited, is committed to protecting the privacy…
OpsIQ FAQ: Pricing, AI Chat, Tickets and Security · OpsIQ
OpsIQ FAQ: Pricing, AI Chat, Tickets and Security Overview: OpsIQ is an AI-powered operations platform designed for websites and online businesses, offering features like visitor tracking, customer chat, ticketing…
Pricing & Plans: Free to Start, No Hidden Fees · OpsIQ
Pricing & Plans: Free to Start, No Hidden Fees — OpsIQ OpsIQ offers transparent pricing for both cloud and self-hosted plans, allowing users to start for free without needing a credit card. Each plan includes…
AI Customer Operations Platform for Websites · OpsIQ
AI Customer Operations Platform for Websites — OpsIQ OpsIQ is an all-in-one AI customer operations platform designed to enhance website interactions through live chat, CRM, ticketing, customer portals, knowledge bases…
What account areas should support check before escalating a customer issue?
When addressing customer issues, it is important to check specific account areas before escalating the matter. Below are the key areas to review: Access Problems For access-related issues, verify the following: My…
What information is shown on an OpsIQ product detail page?
The product detail page provides essential information about the product, including: Plan Currency Billing Cycle Status Product-Specific Information For Cloud products, the page may display workspace and…
Where can I see all of my OpsIQ products?
To view all of your OpsIQ products, open the My Products section. This will display the OpsIQ products associated with your customer account, including Cloud workspaces and eligible Self-Hosted products. Each product…