Privacy Policy — OpsIQ

Privacy Policy — OpsIQ

Effective Date: August 7, 2026 Version: 2026.08 Reviewed by: OpsIQ Security Reading Time: ~9 min

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Overview

OpsIQ, a product of Nabtech Digitalnet Limited, is committed to protecting the privacy of our customers, their end-users, and visitors to our website. This Privacy Policy outlines how we collect, use, store, and protect personal information. We operate as both a data controller and a data processor, depending on the context of the data involved.

Key Principles:

• No Model Training: We do not train AI on your data.
• Encrypted by Default: We use AES-256 encryption at rest and TLS 1.3 in transit.
• You Stay in Control: You can export or delete your data at any time.
• GDPR & CCPA Aligned: Our practices comply with relevant data protection laws.

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1. Overview & Our Roles

• Controller: We are the controller for your account and website interactions.
• Processor: We process end-user data on your behalf, following your documented instructions.

2. What We Collect

We collect only the necessary information to provide our services, including:

• Account and billing data
• End-user data processed solely on your instructions

3. How We Use It

We use the collected data to:

• Operate and improve our services
• Process payments and issue licenses
• Send necessary notifications and product announcements

4. Legal Bases

Our data processing activities are based on:

• Performance of a contract
• Legal obligations
• Legitimate interests
• Consent

5. Session Replay

Session replay is an optional feature that records user interactions on your site. It is off by default and only enabled at your discretion. Sensitive data is masked before transmission.

6. AI & Your Data

We do not use your data to train AI models. AI requests are sent to the provider you choose, with only the necessary context provided.

7. Sub-processors

We engage a limited number of vetted sub-processors to assist in our operations, each bound by a Data Processing Agreement.

8. Sharing & Disclosure

We only share personal data under specific circumstances, such as:

• With sub-processors
• At your direction
• To comply with legal requirements

9. International Transfers

When data is transferred internationally, we use Standard Contractual Clauses to ensure protection.

10. Retention

We retain personal data only as long as necessary, with specific retention periods for different data types.

11. Security

We implement robust security measures, including encryption and tenant isolation, to protect your data.

12. Your Rights

You have rights over your personal data, including access, correction, and deletion. You can exercise these rights through your account or by contacting us.

13. Cookies

We use cookies to enhance user experience. Please refer to our Cookie Policy for more details.

14. Children

Our services are not directed to children under 13, and we do not knowingly collect personal data from them.

15. Self-Hosted Deployments

If you run OpsIQ on your infrastructure, your data remains within your environment.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes.

17. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at [email protected].

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This Privacy Policy is designed to be clear and understandable, ensuring that you are informed about how your data is handled.