37 results for "account information"
Can Client Chat AI look up live account information?
Yes, the Client Chat AI can look up live account information when the source system is connected and the customer is properly identified. The chat can perform identity-scoped reads for permitted balances, invoices…
What profile information can OpsIQ store for a customer account?
Profile Information Stored for a Customer Account The account FAQ describes various fields that OpsIQ can store for a customer account. These fields include: Legal/company name Phone number Billing address City State or…
Are OpsIQ prices fixed in the account training information?
No, OpsIQ prices are not fixed. Plans, prices, currencies, add-on charges, token-pack prices, discounts, and negotiated contract rates can vary based on the product, plan, account, or commercial configuration. Always…
What information is excluded from my account data export?
The customer data export is not intended to disclose authentication secrets. Sensitive security material, such as password hashes, password-reset or email-verification secrets, two-factor secrets, and recovery-code…
Can I export my OpsIQ account data?
Yes, you can export your OpsIQ account data. The Data Export feature allows an authenticated customer to request an export of customer account information, including profile data, invoices, support tickets, and owned…
How do I update my OpsIQ account profile?
How to Update Your OpsIQ Account Profile To update your personal and billing information in your OpsIQ account, follow these steps: Open the Manage Profile section. Update the following details as needed: First and last…
Can I see my account's download and security signals in one place?
Activity provides a broad account event history and summary signals, while Security and Sessions offer more focused security information. Use all three when investigating an unfamiliar download, sign-in, or account…
What is the Account Activity page?
The Account Activity page serves as the customer audit trail for important account events. It includes various types of activity such as account, billing, product, download, and security events. Each entry provides…
How do I change my account timezone?
To change your account timezone, open Preferences and select your preferred timezone. The timezone is important as it is used by the account experience to present time-based information. Choosing the correct timezone…
Can OpsIQ promotions target logged-in customers by account state?
Yes, Promotion Studio can target logged-in customers based on various factors, including permitted live account state, verified identity, CRM context, journey behavior, cart or commerce information, geography, and other…
What is the OpsIQ Marketplace in my account?
The OpsIQ Marketplace provides customers with access to published connector offerings. When author participation is enabled, it also facilitates a workflow for approved connector authors. Customers can review their…
Can I review old account activity?
Yes, you can review old account activity. The Activity page is paginated, allowing you to navigate beyond the most recent events. It also provides summary information, such as overall activity, recent downloads, and…
Can OpsIQ Writing use customer account context?
Yes, OpsIQ Writing can utilize customer account context. When the operator is authorized and the connector is available, it can access the current customer, thread, billing context, prior tickets, and other live…
What information should the OpsIQ support AI never ask a customer to reveal?
The support AI should never ask customers to reveal sensitive information such as: Passwords Full API-token secrets Authenticator secrets Recovery codes Card security codes Full payment-card numbers Private keys…
What information should I include when opening a billing support ticket?
Information to Include When Opening a Billing Support Ticket When opening a billing support ticket, please include the following information: The affected invoice or product. Your expected outcome. A description of what…
Can I see which devices are signed into my OpsIQ account?
Yes, you can see which devices are signed into your OpsIQ account. The Sessions & Devices feature lists customer portal sessions along with device or browser information, network address, last-seen time, and whether the…
Terms of Service · OpsIQ
Terms of Service — OpsIQ Effective Date: August 7, 2026 Version: 2026.08 Governing Law: Nigeria (Lagos) --- 1. Agreement & Acceptance By using OpsIQ, you accept these Terms. If you do not agree, do not use the Service…
OpsIQ Documentation & Developer Docs · OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
Privacy Policy · OpsIQ
Privacy Policy — OpsIQ Effective Date: August 7, 2026 Version: 2026.08 Reviewed by: OpsIQ Security Reading Time: ~9 min --- Overview OpsIQ, a product of Nabtech Digitalnet Limited, is committed to protecting the privacy…
Data Processing Addendum · OpsIQ
Data Processing Addendum — OpsIQ Overview This Data Processing Addendum (DPA) outlines the terms under which OpsIQ processes personal data on behalf of its customers. It details the roles, documented instructions…