49 results for "changes"
Integrations, API & Connector Builder · OpsIQ
Integrations, API & Connector Builder — OpsIQ OpsIQ offers a robust platform for integrating various systems through governed packages, APIs, and signed webhooks. Users can also build, publish, and sell connectors via…
Visitor, Session & Conversion Analytics with AI · OpsIQ
AI Website Analytics: Real-Time Visitor Insights — OpsIQ OpsIQ offers a cutting-edge AI website analytics solution that provides real-time insights into visitor behavior, intent funnels, conversion goals, and…
AI Knowledge Base & Multilingual Help Center · OpsIQ
AI Knowledge Base & Multilingual Help Center — OpsIQ OpsIQ allows you to create governed knowledge and publish a branded Help Center in 40 languages. This enables you to ground AI answers, surface articles in your…
AI Live Chat Widget That Knows Your Customer · OpsIQ
AI Live Chat Widget That Knows Your Customer — OpsIQ OpsIQ introduces an innovative AI live chat widget designed to enhance customer interactions by recognizing visitors, auto-detecting their language, and providing…
Does OpsIQ support single-page applications?
Yes, OpsIQ supports single-page applications (SPAs). Visitor Intelligence provides a pageview hook for SPAs, allowing client-side route changes to be tracked without requiring full browser reloads. Integrations should…
Add your team and choose their roles
Add the people who answer customers and decide what each person can see and change. Open Settings → Team & Departments. Click + Add team member, enter their email address and choose a role. They receive an email…
Install the OpsIQ chat widget on your website
The chat widget is one line of code. Once it is on your pages, OpsIQ shows the chat button, tracks visits and captures leads, and the AI starts answering your visitors. Get your code Sign in to OpsIQ and open…
How do I switch OpsIQ to dark mode?
OpsIQ has a dark theme. The choice is yours alone: it changes your own screens, not your teammates'. Click your name at the bottom of the left menu and choose My profile & security. Under Profile details, find…
Why does OpsIQ not show a fixed list of payment gateways?
Payment methods in OpsIQ are dependent on configuration, currency, and account settings. The system only displays gateways that are currently enabled and applicable to the transaction. This approach ensures that support…
Does closing a support ticket delete its attachments and history?
No, closing a support ticket does not delete its attachments and history. Closing a ticket changes its workflow state, but it does not remove the ticket record. The conversation and customer-visible attachments will…
Can I change my wallet's preferred currency after using it?
The wallet is designed around a single account currency and is tied to billing consistency. Changes to the currency may be restricted if there has been account billing or wallet activity. It is important to use the…
What should I do if I see an unfamiliar session?
If you encounter an unfamiliar session, take the following steps immediately: Revoke the session to prevent any unauthorized access. Change your account password to secure your account. Review Security activity for any…
Can I mark all account notifications as read?
Yes, you can mark all currently listed notifications as read. Please note that this action only changes the notification read state; it does not affect the status of the underlying ticket, invoice, product, or security…
Can I change a Cloud domain while it is still pending verification?
A pending domain can be corrected or changed through the applicable product setup flow. Once a domain is verified, changes to the domain are more restricted because the verified value is part of the workspace's…
How long does DNS domain verification take?
DNS changes are not always immediately visible everywhere due to variations in DNS caches and provider propagation times. To verify your domain, add the exact TXT record shown by OpsIQ, wait for your DNS provider to…
What information is shown on an OpsIQ product detail page?
The product detail page provides essential information about the product, including: Plan Currency Billing Cycle Status Product-Specific Information For Cloud products, the page may display workspace and…
How does proration work when I change an OpsIQ plan?
Eligible plan changes account for the unused or newly required value in the current billing period. An upgrade can result in a net amount due and an invoice, while an eligible downgrade can provide account credit for…
Can I upgrade or downgrade my OpsIQ plan?
If plan changes are enabled for your product, the Plan & Billing section can provide a quote for an eligible move to another plan. OpsIQ calculates the financial impact of the change rather than simply charging the full…
What can I manage from Plan & Billing?
Plan & Billing manages your ordered OpsIQ products, including Cloud workspaces and Self-Hosted licenses where available. Depending on the product and configuration, you can review the following: Current plan Billing…
Does OpsIQ support guided product tours?
Yes, OpsIQ includes guided tours with multiple presets, CSS-selector targeting, progress styles, animations, blur and opacity controls, proactive triggering, and analytics. These tours are useful for onboarding and…