402 results for "ai"
How do Marketplace author payouts work?
Approved Marketplace sales contribute to an author's commission balance. Earnings move through holding and available states according to the current Marketplace commercial rules. The payout history displays the amount…
Can I become an OpsIQ Marketplace author?
Author applications are available when Marketplace author signup is enabled. The application requests author identity information, including a display name, an optional website, and country. Additionally, applicants…
What is the Account Activity page?
The Account Activity page serves as the customer audit trail for important account events. It includes various types of activity such as account, billing, product, download, and security events. Each entry provides…
Can I access someone else's ticket attachment if I know its name?
No, you cannot access someone else's ticket attachment even if you know its name. Customer ticket access is ownership-scoped. Ticket attachments are verified against the ticket belonging to the signed-in customer, and…
Can I access an optional dedicated Support Portal?
Some accounts may have access to a separate Support Portal through a secure account handoff when that service is configured. If the Support Portal is not available, please use the standard Support Tickets area in your…
What support-ticket statuses might I see?
Support Ticket Statuses A ticket can move through various operational states, including: Open Customer Reply Answered On Hold In Progress Waiting Resolved Closed The status of a ticket indicates where the conversation…
Can I choose a support department?
Yes, you can choose a support department when creating a new ticket. An active support department is required for ticket creation. The available department choices are configured by OpsIQ and may change over time…
How do I contact OpsIQ support from my account?
To contact OpsIQ support from your account, follow these steps: Open a Support Ticket Navigate to the support section of your account. Create a ticket in an available support department. Provide the following…
How do I search the OpsIQ Knowledge Base?
To search the OpsIQ Knowledge Base, use the search field to enter the product, feature, or problem you need assistance with. The search results will be based on the available customer knowledge content. If no relevant…
What information is excluded from my account data export?
The customer data export is not intended to disclose authentication secrets. Sensitive security material, such as password hashes, password-reset or email-verification secrets, two-factor secrets, and recovery-code…
How often can I request an OpsIQ account data export?
The account limits fresh export requests to one within a 24-hour period. This policy reduces unnecessary repeated generation of sensitive archives while still allowing customers to obtain a current export. Before…
Can I export my OpsIQ account data?
Yes, you can export your OpsIQ account data. The Data Export feature allows an authenticated customer to request an export of customer account information, including profile data, invoices, support tickets, and owned…
Why doesn't OpsIQ show my BYOK provider spending?
With Bring Your Own Key (BYOK), the external AI provider bills your provider account directly. OpsIQ can identify that the workspace is configured for BYOK; however, it does not have access to the provider's complete…
What is BYOK in OpsIQ?
BYOK stands for Bring Your Own Key. In this mode, the selected OpsIQ Cloud workspace utilizes AI-provider credentials that you configure for supported providers. The external provider then bills the AI usage directly…
Why can't I open my Cloud workspace?
Cloud access depends on ownership and the state of the workspace. A suspended or cancelled workspace cannot be opened as if it were active. Additionally, a newly ordered workspace may still be in the provisioning stage…
Can I see my Self-Hosted download history?
Yes, you can view your download history where the download-history functionality is available. The Download History feature displays when a package was downloaded, along with package and version information, file…
How do I install the Self-Hosted edition?
How to Install the Self-Hosted Edition To install the Self-Hosted edition, download the current package available for your active Self-Hosted entitlement. Follow the installation or quick-start guidance provided with…
What can appear in Self-Hosted Downloads?
The account can publish the main Self-Hosted package and, depending on your entitlement and current release, additional integration or developer packages. The exact packages, versions, and availability are controlled by…
Who can download OpsIQ Self-Hosted software?
Downloads are available to eligible Self-Hosted customers when downloads are enabled and the related subscription or trial is active. Cloud-only customers typically use their provisioned workspace instead of downloading…
What does 'Not bound' mean on a Self-Hosted licence?
The term 'Not bound' indicates that the license currently has no domain binding recorded in the account display. The behavior of domain binding can vary depending on the product and installation flow. Please follow the…