128 results for "ticket"
How much ticket attachment storage does OpsIQ include?
The published monthly ticket-attachment storage limits for OpsIQ are as follows: Starter: 256 MB Launch: 1,024 MB Growth: 10,240 MB Business: 51,200 MB Scale: 153,600 MB Enterprise: Unlimited Total workspace storage is…
Does OpsIQ have AI ticket triage and reply drafting?
Yes, OpsIQ utilizes AI for ticket triage and reply drafting. The AI can classify, summarize, identify likely intent, surface relevant knowledge, and draft replies using authorized customer and ticket context. The…
How does ticket routing work in OpsIQ?
OpsIQ supports rules based on various factors, including keywords, customer tier, language, priority, source, and other permitted signals. These rules can then apply outcomes such as assignment, department, priority…
Can incoming email create tickets in OpsIQ?
Yes, a support-purpose mailbox can convert inbound emails into new tickets or thread replies into the correct existing ticket. Message identifiers and idempotency controls help prevent duplicate processing. Attachments…
Can OpsIQ send CSAT after a support ticket is resolved?
Yes, OpsIQ supports post-resolution ticket Customer Satisfaction (CSAT) surveys, in-chat ratings, and post-chat email feedback. It is important to keep these channels distinct, as they have different response rates and…
What are the OpsIQ plan limits for ticket attachment storage per month?
The current published limits for ticket attachment storage per month are as follows: Starter: 256 MB Launch: 1,024 MB Growth: 10,240 MB Business: 51,200 MB Scale: 153,600 MB Enterprise: Unlimited These limits are plan…
What are the OpsIQ plan limits for ticket departments?
OpsIQ Plan Limits for Ticket Departments The current published limits for ticket departments are as follows: Starter: 2 Launch: 3 Growth: 10 Business: 25 Scale: 75 Enterprise: Unlimited These limits are plan…
What are the OpsIQ plan limits for tickets per month?
OpsIQ Plan Limits for Tickets per Month The current published limits for tickets per month are as follows: Starter: 50 Launch: 500 Growth: 10,000 Business: 50,000 Scale: 150,000 Enterprise: Unlimited These limits are…
What are the OpsIQ plan limits for ticket auto-replies per month?
OpsIQ Plan Limits for Ticket Auto-Replies per Month The current published limits for ticket auto-replies per month are as follows: Starter: Not included Launch: Not included Growth: 15,000 Business: 50,000 Scale…
What information should I include when opening a technical support ticket?
When opening a technical support ticket, please include the following information: Required Information Affected Product: Specify which product you are experiencing issues with. Description of the Workflow: Describe the…
What information should I include when opening a billing support ticket?
Information to Include When Opening a Billing Support Ticket When opening a billing support ticket, please include the following information: The affected invoice or product. Your expected outcome. A description of what…
How many ticket departments can each plan have?
Ticket Department Limits by Plan The published limits for ticket departments based on each plan are as follows: Starter: 2 departments Launch: 3 departments Growth: 10 departments Business: 25 departments Scale: 75…
Can I merge or split tickets in OpsIQ?
Yes, OpsIQ includes deduplication and merge concepts. It also supports splitting one thread into separate cases when it contains independent issues. Related-ticket links can preserve context without forcing unrelated…
Can multiple agents work on the same ticket safely?
OpsIQ includes features such as collision awareness, followers, related tickets, approvals, split workflows, real-time updates, and a polling backstop. These features help reduce stale views and duplicate work. However…
AI Live Chat Widget That Knows Your Customer — OpsIQ
OpsIQ introduces an innovative AI live chat widget designed to enhance customer interactions by recognizing visitors, auto-detecting their language, and providing tailored responses based on your knowledge base and…
AI Customer Operations Platform for Websites — OpsIQ
OpsIQ is an all-in-one AI customer operations platform designed to enhance website interactions through live chat, CRM, ticketing, customer portals, knowledge bases, surveys, integrations, SEO, and analytics. With its…
Portal Studio administrator and developer guide — OpsIQ
Overview OpsIQ Portal Studio allows you to build, preview, govern, publish, and extend an enterprise customer portal. This guide provides essential information for both administrators and developers to effectively…
Pricing & Plans: Free to Start, No Hidden Fees — OpsIQ
OpsIQ offers transparent pricing for both cloud and self-hosted plans, allowing users to start for free without needing a credit card. Each plan includes essential features such as live chat, ticketing, AI, and…
All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ
Explore every OpsIQ feature in one platform: live chat, AI-first CRM, helpdesk, promotions, SEO, analytics, and consent. Experience all features and try it free today. Key Features Overview Engagement Tools Live Chat…
About OpsIQ: One Intelligent Layer for Every Website — OpsIQ
About OpsIQ: One Intelligent Layer for Every Website OpsIQ unifies chat, CRM, tickets, promotions, SEO, analytics, and safe AI actions into one shared brain: AI you own, that never trains on your data. Running a website…