Can OpsIQ send CSAT after a support ticket is resolved?

Yes, OpsIQ supports post-resolution ticket Customer Satisfaction (CSAT) surveys, in-chat ratings, and post-chat email feedback. It is important to keep these channels distinct, as they have different response rates and denominators. The Voice of Customer can analyze them together without conflating a chat thumb, five-star survey, and Net Promoter Score (NPS) as the same native measurement.

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