22 results for "disable"
How do I disable two-factor authentication?
To disable two-factor authentication (2FA), navigate to the Security page. You will need to prove control by using a valid current authenticator code or an unused recovery code. This process ensures that someone who…
Why is an account action missing or disabled?
Account actions are state-aware. A control may be unavailable for several reasons: The product type does not support the action. Your order is not active. Payment is pending. The workspace is still provisioning. A…
Can I temporarily disable an API token without deleting it?
Yes, API Tokens support disabling and later re-enabling a token. You can disable a token when an integration should temporarily stop using it. Please remember that the connected integration will fail authentication…
Can OpsIQ disable new product ordering?
Yes, OpsIQ can disable new product ordering. Product availability is driven by configuration settings. As a result, new ordering for specific product types or plans may be unavailable, even while existing customers can…
OpsIQ Documentation & Developer Docs — OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
Acceptable Use Policy — OpsIQ
Overview The Acceptable Use Policy (AUP) for OpsIQ outlines the rules that ensure the platform remains safe, lawful, and reliable for all users. This policy applies to all uses of OpsIQ, whether through the Cloud or…
Enterprise Security & Trust: Identity, Code, Data, AI and Audit — OpsIQ
In today's digital landscape, enterprise security must encompass a comprehensive approach that extends beyond mere login credentials. OpsIQ emphasizes the importance of securing every layer of an organization’s…
AI Writing Assistant for Support Replies, KB & Email — OpsIQ
OpsIQ introduces an innovative AI writing assistant designed to streamline the drafting of ticket replies, knowledge base (KB) articles, announcements, and emails. This tool is tailored to reflect your customer data and…
Terms of Service — OpsIQ
Effective Date: August 7, 2026 Version: 2026.08 Governing Law: Nigeria (Lagos) --- 1. Agreement & Acceptance By using OpsIQ, you accept these Terms. If you do not agree, do not use the Service. 2. Definitions Key terms…
Compliance — OpsIQ
OpsIQ is committed to data protection, security, AI governance, and regulatory readiness. Our approach ensures compliance that can be verified, with a focus on security by design, privacy alignment, and governed AI. We…
AI Email Channel: Shared Inbox, CRM Replies & Delivery — OpsIQ
Transform your support email into an intelligent shared inbox with OpsIQ. This platform allows you to route support emails into native tickets, manage outreach replies within your CRM, draft personalized responses, and…
No-Code Popup & Promotion Builder — OpsIQ
Overview: OpsIQ offers a powerful no-code solution for creating pop-ups, bars, and gamified funnels designed to enhance visitor engagement and drive conversions. With an AI copilot and seamless integration with popular…
Why is a wallet currency conversion unavailable?
Wallet payment across currencies requires a configured conversion rate. If OpsIQ cannot determine a supported rate, the account disables that conversion rather than inventing one. If you believe the required currency…
What should I do if I accidentally expose an API token?
If you accidentally expose an API token, it is crucial to take immediate action to protect your account and data. Follow these steps: Steps to Take Disable or delete the exposed token immediately from the API Tokens…
Can I use an OpsIQ API token instead of my account password for an integration?
Yes, you can use an OpsIQ API token instead of your account password for supported customer API operations. This method is preferable to providing an integration with your interactive account password because the token…
Why don't I see the Downloads menu?
The menu is entitlement-aware and may be hidden if your account does not have any eligible Self-Hosted products or if Self-Hosted downloads are disabled. If you believe you have an active Self-Hosted entitlement but…
How does wallet auto-recharge work?
When enabled and supported by a saved payment method, auto-recharge monitors the wallet threshold you configure. If the balance reaches the threshold, the account can charge the selected reusable payment method for the…
Why can't I top up my wallet?
There are several reasons why you may be unable to top up your wallet: Wallet funding can be globally disabled. Funding may be limited to a specific permitted amount range. The required payment route may not be…
What happens when I delete an API token?
Deleting a token permanently removes that customer token from active use. Any integration still configured with it will stop authenticating and must be updated with a new token if access is still required. If you want a…
Why can't I see my API token secret again?
The token secret is intentionally shown only at the time of creation. The account stores what it needs to verify future token use, rather than a reusable clear-text copy for later display. If you lose the secret, you…