80 results for "access"
What does 'Setting up' mean on an OpsIQ product?
A product may display a "setting up" or provisioning state after you place an order or make a payment, while OpsIQ prepares the service. For Cloud products, this indicates that the workspace has been ordered but is not…
Why do I see different account menu items from another customer?
Account navigation is both entitlement- and configuration-aware. Features such as Self-Hosted downloads, wallet funding, Support Portal access, Marketplace tools, or certain product actions only appear when they are…
What does the OpsIQ Acceptable Use Policy prohibit?
OpsIQ prohibits the following activities: Unlawful or rights-infringing activity Malware Sexual exploitation material Hateful or violent incitement Harassment Self-harm facilitation Terrorism or weapons abuse Fraud and…
What privacy rights can an OpsIQ user exercise?
OpsIQ provides access, export, correction, and erasure paths that are consistent with applicable privacy laws. The Privacy Policy describes self-service privacy controls and a Data Subject Access Request (DSAR) contact…
How should I report a security vulnerability to OpsIQ?
Reporting a Security Vulnerability to OpsIQ To report a security vulnerability to OpsIQ, please use the dedicated security disclosure contact provided in OpsIQ's contact or security materials. It is important to avoid…
Can education or membership businesses use OpsIQ?
Yes, OpsIQ can be utilized by education and membership businesses. It supports workflows related to verified member identity, learning management systems (LMS), progress tracking, announcements, guided tours, tickets…
Is OpsIQ suitable for agencies?
Yes, OpsIQ is suitable for agencies. Agencies can manage multiple websites and client workspaces using features such as Remote Sites, white-label options, reporting, per-client permissions, Scale tenants, Enterprise…
Is OpsIQ suitable for web hosting companies and WHMCS?
Yes, OpsIQ is suitable for web hosting companies and WHMCS. Hosting and WHMCS are a core solution pattern for OpsIQ. The platform can integrate authenticated chat, tickets, knowledge management, CRM, visitor…
How does OpsIQ encrypt data?
OpsIQ's Trust Center states that cloud data is protected with AES-256 encryption at rest, utilizing per-tenant key separation, and TLS 1.3 for data in transit. Secret keys and webhook-signing secrets are sealed and are…
Does OpsIQ work with WHMCS?
Yes, OpsIQ works with WHMCS. Hosting and WHMCS form a first-class solution pattern. A WHMCS connector can provide authenticated customer, service, invoice, domain, order, and support context, and expose approved…
Can I group multiple Remote Sites together?
Yes, Remote Sites can carry group identity, which helps multi-brand or agency workspaces organize related sites while preserving site-level scope. Groups improve navigation and rollups, but they do not automatically…
What SDK and API reference formats does OpsIQ provide?
OpsIQ provides an OpenAPI 3.0.3 description, Postman resources, and helper patterns for PHP, Node.js, and Python. This allows teams to integrate with their preferred technology stack instead of relying on a single…
Does OpsIQ keep an AI writing history?
AI-generated work participates in OpsIQ's AI History and audit approach. This allows authorized owners to review the provider/model, prompt or instruction context, response, outcome, and duration as applicable. It is…
Does OpsIQ keep a consent ledger?
Yes, OpsIQ maintains a consent ledger that allows an organization to demonstrate its consent state and history, rather than relying solely on a visual banner. This feature works in conjunction with privacy…
What is the OpsIQ Ticket System?
OpsIQ includes a native help desk that features departments, inbound email, routing, assignments, SLA policies, AI triage and drafting, customer portal access, related-ticket workflows, approvals, collaboration, and…
Does OpsIQ keep a history of Admin AI activity?
Yes, OpsIQ keeps a history of Admin AI activity. The Owner-facing AI History records the following information: Prompt Response Result Provider/model information Duration Related operational details, as applicable This…
Does OpsIQ CRM support teams, territories, and record visibility?
Yes, OpsIQ CRM supports team and territory concepts, along with record visibility controls such as open, owner-based, or team-based access. This functionality allows a company to maintain a shared CRM while restricting…
Can I cancel OpsIQ at any time?
Yes, you can cancel OpsIQ at any time. OpsIQ offers a one-click cancellation feature. When you cancel, future renewals will stop, but your paid access will typically continue until the end of the already-paid period…
What does the OpsIQ Launch Self-Hosted plan include?
There is no Launch Self-Hosted plan. Launch is a Cloud plan: $15/month on OpsIQ Cloud, with a 30-day free trial. Launch on Cloud includes 3 seats, 500 tickets and 1,500 client chat conversations a month, 2 email…
What does the OpsIQ Starter Cloud plan include?
The current listed price for the OpsIQ Starter Cloud plan is Free. This plan includes the following features: 1 website 2 seats 1 email mailbox Managed AI pay-as-you-go or supported BYOK Live chat and Admin Chat Admin…