54 results for "identity"
Can I embed Admin AI into my own admin panel?
Yes, you can embed Admin AI into your own admin panel. The Admin AI page describes an embed loader and a signed-identity path for placing the assistant within another administrative experience. It is important to note…
What is Client Chat AI in OpsIQ?
Client Chat AI is OpsIQ's customer-facing conversation layer that integrates various features including live chat, artificial intelligence, customer identity, account and order context, knowledge, safe actions, rich…
Data Processing Addendum · OpsIQ
Data Processing Addendum — OpsIQ Overview This Data Processing Addendum (DPA) outlines the terms under which OpsIQ processes personal data on behalf of its customers. It details the roles, documented instructions…
Privacy Policy · OpsIQ
Privacy Policy — OpsIQ Effective Date: August 7, 2026 Version: 2026.08 Reviewed by: OpsIQ Security Reading Time: ~9 min --- Overview OpsIQ, a product of Nabtech Digitalnet Limited, is committed to protecting the privacy…
Product Roadmap: Shipped, In Progress & Next · OpsIQ
Product Roadmap: Shipped, In Progress & Next Follow the live OpsIQ product roadmap to see what has been shipped this quarter, what is currently in active development, and what is coming next. You can also suggest a…
OpsIQ alternatives compared: Tidio, Crisp, LiveChat, tawk.to · OpsIQ
OpsIQ vs Intercom, Zendesk & HubSpot: A Comprehensive Comparison In today's digital landscape, businesses often rely on multiple tools to manage customer interactions, support, and analytics. OpsIQ positions itself as a…
Trust Center: Security, Compliance & Uptime · OpsIQ
Trust Center: Security, Compliance & Uptime — OpsIQ OpsIQ's Trust Center consolidates essential information regarding security, compliance, and uptime, ensuring transparency and accountability. Key features include…
AI Knowledge Base & Multilingual Help Center · OpsIQ
AI Knowledge Base & Multilingual Help Center — OpsIQ OpsIQ allows you to create governed knowledge and publish a branded Help Center in 40 languages. This enables you to ground AI answers, surface articles in your…
What profile information can OpsIQ store for a customer account?
Profile Information Stored for a Customer Account The account FAQ describes various fields that OpsIQ can store for a customer account. These fields include: Legal/company name Phone number Billing address City State or…
Can I become an OpsIQ Marketplace author?
Author applications are available when Marketplace author signup is enabled. The application requests author identity information, including a display name, an optional website, and country. Additionally, applicants…
Why can't I edit a paid invoice?
Paid and closed invoices are preserved as accounting history and are not treated like editable shopping-cart items. If you need to correct the billing identity for future documents, please update your profile in the…
Why should I complete my billing address?
Invoices can utilize the billing identity stored in your customer profile. If your billing details are incomplete, the invoice view may prompt you to update your profile. To ensure that future billing documents contain…
How is OpsIQ different from buying separate point solutions?
OpsIQ's main difference lies in its shared operational context. Unlike separate tools for chat, CRM, analytics, help desk, SEO, promotion, surveys, and AI, which each focus on one aspect and require integrations to…
Can OpsIQ manage tours, announcements, promotions, and surveys together?
Yes, OpsIQ can manage tours, announcements, promotions, and surveys together. These are separate engagement surfaces that share one operating layer. Promotions are suitable for campaign experiences, while announcements…
Can OpsIQ support an industry not listed on the Solutions page?
Yes, OpsIQ can support industries that are not listed on the Solutions page. The listed industries are examples and not an exhaustive list. If a business has suitable web or API systems, it can utilize the General API…
Can education or membership businesses use OpsIQ?
Yes, OpsIQ can be utilized by education and membership businesses. It supports workflows related to verified member identity, learning management systems (LMS), progress tracking, announcements, guided tours, tickets…
Is OpsIQ suitable for eCommerce?
Yes, OpsIQ is suitable for eCommerce. It supports various eCommerce workflows, including: Products Carts Orders Coupons Refunds Customer identity Promotion targeting Chat Support Sales Bridge Conversion attribution CRM…
How can a custom checkout send conversions to OpsIQ?
A custom checkout can send a normalized server-side event, such as invoice.paid, through the supported API or webhook path. OpsIQ can then attach journey attribution and feed Sales Bridge and analytics. It is important…
Are all OpsIQ integrations equally available?
No, not all OpsIQ integrations are equally available. Some connectors are bundled as General Availability (GA), while others are bundled as Preview. Additionally, marketplace packages may have their own readiness…
Can OpsIQ connect to a custom backend?
Yes, OpsIQ can connect to a custom backend. A custom backend can utilize the General API, webhooks, Connector Builder, or explicit AI Action endpoints. The architecture should expose only the identity, context, events…