53 results for "audit"
AI Email Channel: Shared Inbox, CRM Replies & Delivery · OpsIQ
AI Email Channel: Shared Inbox, CRM Replies & Delivery — OpsIQ Transform your support email into an intelligent shared inbox with OpsIQ. This platform allows you to route support emails into native tickets, manage…
What is the Account Activity page?
The Account Activity page serves as the customer audit trail for important account events. It includes various types of activity such as account, billing, product, download, and security events. Each entry provides…
Does OpsIQ keep a history of Admin AI activity?
Yes, OpsIQ keeps a history of Admin AI activity. The Owner-facing AI History records the following information: Prompt Response Result Provider/model information Duration Related operational details, as applicable This…
System Status & Live Uptime Monitor · OpsIQ
System Status & Live Uptime Monitor Check the real-time OpsIQ system status and uptime for every component. Track live incidents, resolution timelines, and post-incident reviews. Subscribe today. Status Overview All…
About OpsIQ: One Intelligent Layer for Every Website · OpsIQ
About OpsIQ: One Intelligent Layer for Every Website OpsIQ unifies chat, CRM, tickets, promotions, SEO, analytics, and safe AI actions into one shared brain: AI you own, that never trains on your data. Running a website…
Manage Multiple Websites From One Dashboard · OpsIQ
Manage Multiple Websites From One Dashboard — OpsIQ OpsIQ offers a powerful solution for managing multiple websites and platforms from a single dashboard. With the ability to connect various sites—5 on the Growth plan…
Signed Webhooks & API Actions for Automation · OpsIQ
Signed Webhooks & API Actions for Automation — OpsIQ OpsIQ offers a robust solution for automating workflows through signed webhooks and API actions. With features like HMAC-signed webhooks, verified inbound events, and…
AI CRM Software With Autonomous Agents · OpsIQ
AI CRM Software With Autonomous Agents — OpsIQ OpsIQ offers an innovative AI CRM software that features four autonomous agents designed to enhance your sales process by cleaning data, forecasting, and prospecting on…
OpsIQ vs Intercom: Feature Comparison — OpsIQ
OpsIQ vs Intercom: Feature Comparison This article provides a side-by-side comparison of OpsIQ and Intercom, focusing on features, pricing, and deployment. Discover where each platform excels and understand why one may…
Does OpsIQ record Self-Hosted downloads?
Yes, download activity can be recorded for customer auditing. This includes details such as the package, version, file information, time, and network information. Customers can review this information through the…
Does clearing Notifications erase my Activity history?
No. Notifications and Activity serve different purposes. Clearing a notification removes the inbox item, while the underlying account, billing, product, support, or security record remains governed by its own retention…
Can I see my Self-Hosted download history?
Yes, you can view your download history where the download-history functionality is available. The Download History feature displays when a package was downloaded, along with package and version information, file…
What happens if I delete my OpsIQ account or data?
OpsIQ supports privacy export and deletion workflows. However, deletion is subject to legal, billing, fraud prevention, security, backup, and audit retention requirements. Some auditable facts may remain even after a…
What security actions can OpsIQ AI take automatically?
Security Actions of OpsIQ AI Security automation is intentionally constrained within OpsIQ. The system describes an analyst that can recommend and explain findings. Under an explicit eligible Autopilot policy, it can…
Can OpsIQ AI bypass security controls in Autopilot mode?
No, OpsIQ AI cannot bypass security controls in Autopilot mode. Autopilot changes how eligible pre-authorized work is initiated, but it does not remove server-side authorization. Action contracts continue to enforce the…
How does OpsIQ encrypt data?
OpsIQ's Trust Center states that cloud data is protected with AES-256 encryption at rest, utilizing per-tenant key separation, and TLS 1.3 for data in transit. Secret keys and webhook-signing secrets are sealed and are…
Can OpsIQ roll back an AI action?
OpsIQ can roll back an action when there is a defined inverse or reversible operation. This rollback feature is linked to the original audit record. However, it is important to note that reversibility is…
Can OpsIQ AI access my database directly?
OpsIQ recommends using approved scoped API actions instead of allowing unrestricted direct database access. This approach ensures that a business only exposes the reads and operations that the AI actually needs. It…
Does OpsIQ keep an AI writing history?
AI-generated work participates in OpsIQ's AI History and audit approach. This allows authorized owners to review the provider/model, prompt or instruction context, response, outcome, and duration as applicable. It is…
Can I merge or split tickets in OpsIQ?
Yes, OpsIQ includes deduplication and merge concepts. It also supports splitting one thread into separate cases when it contains independent issues. Related-ticket links can preserve context without forcing unrelated…