357 results for "support"
Can a downgrade create account credit?
Yes, a downgrade can create account credit if the plan-change calculation determines that there is unused value to be credited. The account can apply the resulting value to wallet or account credit instead of issuing a…
How does proration work when I change an OpsIQ plan?
Eligible plan changes account for the unused or newly required value in the current billing period. An upgrade can result in a net amount due and an invoice, while an eligible downgrade can provide account credit for…
Can I upgrade or downgrade my OpsIQ plan?
If plan changes are enabled for your product, the Plan & Billing section can provide a quote for an eligible move to another plan. OpsIQ calculates the financial impact of the change rather than simply charging the full…
Can OpsIQ disable new product ordering?
Yes, OpsIQ can disable new product ordering. Product availability is driven by configuration settings. As a result, new ordering for specific product types or plans may be unavailable, even while existing customers can…
What happens after I order a paid OpsIQ product?
When you place a paid order, it typically creates the necessary billing record and remains in a pending status until payment is confirmed. Once the payment is successfully processed, your subscription or entitlement can…
Can I use a coupon when ordering or changing an OpsIQ plan?
Where coupons are supported for the selected product or offer, you can enter the coupon during the quote or order process. OpsIQ validates the coupon against the current authenticated quote before finalizing the…
Can my OpsIQ order have a negotiated or custom rate?
Yes, an account can reflect a custom negotiated contract rate if one has been configured. When a custom commercial arrangement applies, rely on the amount and terms displayed for that order rather than assuming the…
Are OpsIQ prices fixed in the account training information?
No, OpsIQ prices are not fixed. Plans, prices, currencies, add-on charges, token-pack prices, discounts, and negotiated contract rates can vary based on the product, plan, account, or commercial configuration. Always…
Can I have more than one OpsIQ product or workspace?
Yes, you can have more than one OpsIQ product or workspace. The account supports independent orders, allowing you to order another Cloud workspace or another eligible Self-Hosted product without replacing an existing…
Can I temporarily disable an API token without deleting it?
Yes, API Tokens support disabling and later re-enabling a token. You can disable a token when an integration should temporarily stop using it. Please remember that the connected integration will fail authentication…
What are customer API tokens in OpsIQ?
Customer API tokens allow you to authorize supported customer-scoped integrations without sharing your account password. These tokens can carry limited permissions for supported account, license, billing, or support…
Can my wallet use a different currency from my account?
The customer wallet is designed to operate with one preferred account wallet currency. When a wallet payment involves a different invoice currency, OpsIQ can utilize configured conversion rates when they are available…
Can I change the language of my OpsIQ account?
Yes, you can change the language of your OpsIQ account when multiple locales are enabled. The Preferences section lists the available account languages and stores your selection for the account interface and supported…
How do I change the appearance of my OpsIQ account?
The Preferences section allows you to choose the theme for your OpsIQ account. The available options include: Premium Dark Appearance Premium Light Appearance System Option - This option follows the device or browser…
Why was my password change rejected?
Common reasons for a rejected password change include: An expired security request An incorrect current password A new password that is shorter than the minimum length A mismatch between the new password and its…
How do I change my OpsIQ account password?
How to Change Your OpsIQ Account Password To change your OpsIQ account password, follow these steps: Navigate to the password section in Manage Profile. Provide your current password. Enter a new password that is at…
Where do I add my company name and VAT, TIN or tax ID?
To add your company name and tax identifier, such as a VAT, TIN, or equivalent number, use the Manage Profile feature. This profile allows you to input your company or legal name details, along with the billing address…
How do I update my OpsIQ account profile?
How to Update Your OpsIQ Account Profile To update your personal and billing information in your OpsIQ account, follow these steps: Open the Manage Profile section. Update the following details as needed: First and last…
Do I need to finish every onboarding step before using OpsIQ?
The steps required for onboarding depend on your specific product. For instance, a Cloud customer needs a provisioned workspace and may also require domain verification. In contrast, a Self-Hosted customer needs an…
Why does onboarding say I still need to verify my email?
Cloud provisioning and cloud access can remain gated until your customer email address is verified. If the verification step is still incomplete, use the resend option shown in your account and complete the verification…