530 results for "opsiq"
Does OpsIQ offer a free trial?
Yes, OpsIQ offers a 14-day free trial and allows you to start for free without requiring a credit card. Related articles Pricing & Plans: Free to Start, No Hidden Fees — OpsIQ What does the OpsIQ Starter Cloud plan…
What does OpsIQ include?
OpsIQ is a customer operations platform that combines various features into one system. These features include: Live chat Customer Relationship Management (CRM) Ticketing system Customer portals Knowledge base and help…
What profile information can OpsIQ store for a customer account?
Profile Information Stored for a Customer Account The account FAQ describes various fields that OpsIQ can store for a customer account. These fields include: Legal/company name Phone number Billing address City State or…
Can I use an OpsIQ API token instead of my account password for an integration?
Yes, you can use an OpsIQ API token instead of your account password for supported customer API operations. This method is preferable to providing an integration with your interactive account password because the token…
Why does OpsIQ ask me to sign in again?
The customer account validates active sessions on each protected request. A revoked, expired, or invalid session, a security-sensitive account change, or a customer suspension can require a new sign-in. To sign in…
Is an OpsIQ testimonial published immediately?
No, a submitted testimonial does not become public content immediately. Instead, it goes through a moderation process. If a photo is found to be invalid, the testimonial text can still be retained for review, preventing…
Can I submit a testimonial from my OpsIQ account?
An eligible account can be invited to submit a testimonial from the dashboard. The form collects your display name, role or company, testimonial text, and an optional photo. You must give consent before the testimonial…
Can I vote on an OpsIQ roadmap item?
Yes, a signed-in customer can vote or remove their vote on a roadmap item. Each customer vote counts as one for that item. Voting helps communicate customer interest but does not create a contractual commitment or…
Can customers view the OpsIQ product roadmap?
Yes, customers can view the OpsIQ product roadmap. The signed-in Roadmap page lists product roadmap items along with their category, description, status, and community vote count. The roadmap statuses indicate whether…
What is my OpsIQ referral commission rate?
Your current referral commission rate is displayed in the Referrals area and is configurable within the program. Do not rely on a percentage copied from an old article or another customer's account. The rate shown in…
Does OpsIQ have a referral program?
The account includes a referrals area when the program is active. This area can provide your referral code or shareable referral link, track referral clicks and conversions, show the current commission rate, and list…
Can I become an OpsIQ Marketplace author?
Author applications are available when Marketplace author signup is enabled. The application requests author identity information, including a display name, an optional website, and country. Additionally, applicants…
What is OpsIQ's support response time?
The response target is configured by the support operation and can be viewed in the live Support area. It is important not to rely on an outdated hardcoded response-time statement, as service targets may vary by plan…
Can I reopen a closed OpsIQ support ticket?
Yes, the customer support area supports reopening an eligible ticket that belongs to your account. You can reopen a ticket when the same issue genuinely needs further work. However, if the new issue is unrelated, please…
Can I attach files to an OpsIQ support ticket?
Yes, you can attach files to an OpsIQ support ticket. The customer support flow accepts permitted document, image, spreadsheet, text, and ZIP attachments, with a maximum file size of 10 MB per file. Please note that…
Can I link a support ticket to one of my OpsIQ products?
Yes, you can link a support ticket to one of your OpsIQ products. When creating a ticket, you have the option to associate it with a relevant product or service. This helps the support team have clearer context…
How do I contact OpsIQ support from my account?
To contact OpsIQ support from your account, follow these steps: Open a Support Ticket Navigate to the support section of your account. Create a ticket in an available support department. Provide the following…
How do I search the OpsIQ Knowledge Base?
To search the OpsIQ Knowledge Base, use the search field to enter the product, feature, or problem you need assistance with. The search results will be based on the available customer knowledge content. If no relevant…
Does my OpsIQ account include a Knowledge Base?
Yes, your signed-in OpsIQ account includes a Knowledge Base. This Knowledge Base provides customer support content that is organized by categories, featured articles, and a search function. You can open an article to…
How often can I request an OpsIQ account data export?
The account limits fresh export requests to one within a 24-hour period. This policy reduces unnecessary repeated generation of sensitive archives while still allowing customers to obtain a current export. Before…