357 results for "support"
How do I sign out of all other devices?
To sign out of all other devices, you can change your account password. This action will revoke all other customer portal sessions. Additionally, you can manage individual active sessions through the Sessions & Devices…
What happens when I sign out of my OpsIQ account?
Signing out of your OpsIQ account ends the authenticated customer portal session and clears the persistent customer sign-in state used by the account portal. It is important to note that an OpsIQ Cloud workspace can…
Is an OpsIQ testimonial published immediately?
No, a submitted testimonial does not become public content immediately. Instead, it goes through a moderation process. If a photo is found to be invalid, the testimonial text can still be retained for review, preventing…
Can I submit a testimonial from my OpsIQ account?
An eligible account can be invited to submit a testimonial from the dashboard. The form collects your display name, role or company, testimonial text, and an optional photo. You must give consent before the testimonial…
Does a 'planned' roadmap item guarantee a release date?
No, a 'planned' roadmap item does not guarantee a release date. The roadmap status communicates the current product direction, not a contractual delivery date. Priorities can change as engineering, customer, security…
Can I vote on an OpsIQ roadmap item?
Yes, a signed-in customer can vote or remove their vote on a roadmap item. Each customer vote counts as one for that item. Voting helps communicate customer interest but does not create a contractual commitment or…
Can customers view the OpsIQ product roadmap?
Yes, customers can view the OpsIQ product roadmap. The signed-in Roadmap page lists product roadmap items along with their category, description, status, and community vote count. The roadmap statuses indicate whether…
What does an approved Marketplace author need to upload?
An approved author must submit a ZIP connector package along with the following metadata: Connector name Identifier: A lowercase identifier using supported characters Version: A numeric dotted version Short summary…
What is the OpsIQ Marketplace in my account?
The OpsIQ Marketplace provides customers with access to published connector offerings. When author participation is enabled, it also facilitates a workflow for approved connector authors. Customers can review their…
Can I clear account notifications?
Yes, you can clear read notifications or, with confirmation, clear all account notifications. Clearing them removes the notification items from the notification view but does not erase the underlying business or support…
Can I mark all account notifications as read?
Yes, you can mark all currently listed notifications as read. Please note that this action only changes the notification read state; it does not affect the status of the underlying ticket, invoice, product, or security…
What appears in OpsIQ account Notifications?
Notifications in your OpsIQ account can include various updates related to billing, support, security, products, or account changes. Each notification may contain a link that directs you to the relevant customer action…
Can someone else use my data-export link?
Treat any temporary export download as sensitive account data and do not share it. Access is tied to the authenticated customer and export authorization checks. However, you should still download the archive only on a…
What information is excluded from my account data export?
The customer data export is not intended to disclose authentication secrets. Sensitive security material, such as password hashes, password-reset or email-verification secrets, two-factor secrets, and recovery-code…
How long is an account data-export download available?
A generated export uses a temporary download authorization that expires after 24 hours. Please download the archive before it expires. If the authorization has expired, return to the Data Export section and request a…
How often can I request an OpsIQ account data export?
The account limits fresh export requests to one within a 24-hour period. This policy reduces unnecessary repeated generation of sensitive archives while still allowing customers to obtain a current export. Before…
Do AI Budgets control BYOK provider charges?
No, the account budget controls are for OpsIQ-managed metering. BYOK usage is billed and governed by the external AI provider. Therefore, if you need a strict BYOK cost limit, please use that provider's own budget and…
When do AI Budgets reset?
The account's monthly AI budget tracking resets at the beginning of each calendar month. The dashboard can also provide warnings as a configured budget is approached, allowing you to review consumption before a…
What does an AI budget of zero mean?
A zero value means that no monthly account cap is configured for that feature. It does not indicate that the AI feature has zero usage or zero cost. Normal plan, token-wallet, provider, and service limits can still…
What is Alert-only in AI Budgets?
Alert-only records and surfaces that a feature has reached or exceeded its configured budget. However, it does not automatically pause the AI feature. This option is useful when continuity is more important than…