402 results for "ai"
Why does OpsIQ not show a fixed list of payment gateways?
Payment methods in OpsIQ are dependent on configuration, currency, and account settings. The system only displays gateways that are currently enabled and applicable to the transaction. This approach ensures that support…
What should I do if I cancelled the wrong product?
If you have cancelled the wrong product, the steps you should take depend on the timing of the cancellation. Scheduled Cancellation If the cancellation is scheduled to take effect at the end of the current period, you…
What should I do before cancelling a product with active add-ons?
Before confirming the cancellation of a product with active add-ons, it is important to review the following: The product itself Attached add-ons Current billing period Stored data Any dependencies Be aware that a…
Are referral earnings guaranteed after someone clicks my link?
No, clicks are only the first stage of referral attribution. A conversion must satisfy the referral program and billing rules, and the commission must reach the appropriate approved state before it is treated as…
Why was my support attachment rejected?
The support upload flow enforces both size and safe-file restrictions. A file can be rejected for several reasons: The file exceeds 10 MB. The file uses a blocked extension. The file does not match an acceptable content…
Does closing a support ticket delete its attachments and history?
No, closing a support ticket does not delete its attachments and history. Closing a ticket changes its workflow state, but it does not remove the ticket record. The conversation and customer-visible attachments will…
Does clearing Notifications erase my Activity history?
No. Notifications and Activity serve different purposes. Clearing a notification removes the inbox item, while the underlying account, billing, product, support, or security record remains governed by its own retention…
What should I check before switching a workspace to BYOK?
Before switching a workspace to Bring Your Own Key (BYOK), confirm that the workspace has valid credentials for the AI provider or providers required by the features you use. Switching mode is immediate, so a BYOK…
Can I pay with a payment method that is not shown on my invoice?
To ensure a smooth billing process, please use only the payment methods that are currently presented on your invoice or those provided through an official support-assisted billing process. Please note that gateway…
Why might a Cloud workspace still show provisioning after payment?
Payment confirmation and workspace provisioning are separate stages. A successful payment authorizes activation; however, the workspace may still need to be created and prepared. You can monitor the provisioning state…
What should I do if I accidentally expose an API token?
If you accidentally expose an API token, it is crucial to take immediate action to protect your account and data. Follow these steps: Steps to Take Disable or delete the exposed token immediately from the API Tokens…
Are account operations protected from accidental cross-site submissions?
Sensitive customer actions are submitted through protected account forms rather than relying solely on a browser-visible button. If your account rejects an old or invalid request, please reload the official account page…
Which account page should I use for a product access problem?
To address a product access problem, start by checking the My Products page to confirm the product status. For Cloud Products If you are using a Cloud product, verify the provisioning and domain-verification state…
Should I share passwords, API tokens, 2FA codes or verification secrets with support?
No. Do not share passwords, full API token secrets, authenticator secrets, recovery codes, payment card security codes, temporary export authorizations, or domain verification secrets in tickets, knowledge feedback, or…
Why did an account form say the security token expired?
Sensitive account forms use request-protection checks. If a form is left open for an extended period or if the session changes, the old submission may be rejected instead of being accepted with outdated authorization…
Why is an account action missing or disabled?
Account actions are state-aware. A control may be unavailable for several reasons: The product type does not support the action. Your order is not active. Payment is pending. The workspace is still provisioning. A…
What happens when I sign out of my OpsIQ account?
Signing out of your OpsIQ account ends the authenticated customer portal session and clears the persistent customer sign-in state used by the account portal. It is important to note that an OpsIQ Cloud workspace can…
Is an OpsIQ testimonial published immediately?
No, a submitted testimonial does not become public content immediately. Instead, it goes through a moderation process. If a photo is found to be invalid, the testimonial text can still be retained for review, preventing…
Does a 'planned' roadmap item guarantee a release date?
No, a 'planned' roadmap item does not guarantee a release date. The roadmap status communicates the current product direction, not a contractual delivery date. Priorities can change as engineering, customer, security…
Does OpsIQ have a referral program?
The account includes a referrals area when the program is active. This area can provide your referral code or shareable referral link, track referral clicks and conversions, show the current commission rate, and list…