17 results for "cancellation"
Refund & Cancellation Policy — OpsIQ
This policy outlines how cancellations, refunds, downgrades, and billing changes work for OpsIQ subscriptions, including both Cloud (SaaS) and Self-Hosted licenses. We offer a free plan and a no-card trial to ensure you…
What is the difference between immediate cancellation and end-of-period cancellation?
Immediate cancellation ends the service immediately upon the cancellation action. In contrast, end-of-period cancellation allows the service to remain available until the end of the current period, after which it is…
Can a subscription remain active until the current paid period ends after cancellation?
Yes, when you choose end-of-period cancellation, the service remains in its scheduled-cancellation state through the current paid period. It will stop at the renewal boundary unless you resume it before the cancellation…
Terms of Service — OpsIQ
Effective Date: August 7, 2026 Version: 2026.08 Governing Law: Nigeria (Lagos) --- 1. Agreement & Acceptance By using OpsIQ, you accept these Terms. If you do not agree, do not use the Service. 2. Definitions Key terms…
Can I undo a scheduled OpsIQ cancellation?
Yes, you can undo a scheduled cancellation of an OpsIQ product if the cancellation is set to take effect at the end of the current period and has not already been processed. To remove the scheduled cancellation and…
What should I do before cancelling a product with active add-ons?
Before confirming the cancellation of a product with active add-ons, it is important to review the following: The product itself Attached add-ons Current billing period Stored data Any dependencies Be aware that a…
How do I cancel an OpsIQ subscription?
How to Cancel an OpsIQ Subscription To cancel your OpsIQ subscription, follow the cancellation flow in the relevant product or billing area. The process begins by asking for a cancellation reason and allows you to…
What should I do if I cancelled the wrong product?
If you have cancelled the wrong product, the steps you should take depend on the timing of the cancellation. Scheduled Cancellation If the cancellation is scheduled to take effect at the end of the current period, you…
Can I cancel an unpaid invoice?
Some eligible unpaid invoices can be cancelled from your account when self-service invoice cancellation is enabled. Paid invoices and other closed accounting records remain locked as historical records. If your account…
Why am I offered a lower plan or discount when cancelling?
The cancellation flow may present eligible retention alternatives before final confirmation, such as a lower plan or a valid retention offer. These options depend on your account and configuration. You can choose an…
Will OpsIQ automatically refund me when I cancel?
Cancellation and refund handling are separate matters. The account cancellation process can stop a service immediately or at the end of its period, but it does not automatically establish that a cash refund is due. Any…
Can I cancel OpsIQ at any time?
Yes, you can cancel OpsIQ at any time. OpsIQ offers a one-click cancellation feature. When you cancel, future renewals will stop, but your paid access will typically continue until the end of the already-paid period…
Can I cancel an OpsIQ add-on?
Eligible recurring add-ons can be scheduled for cancellation at the end of their applicable period. This approach preserves the add-on for the duration of the already-paid period instead of immediately deleting the…
Signed Webhooks & API Actions for Automation — OpsIQ
OpsIQ offers a robust solution for automating workflows through signed webhooks and API actions. With features like HMAC-signed webhooks, verified inbound events, and governed backend actions, OpsIQ ensures secure and…
Survey Studio, CSAT & Voice of Customer — OpsIQ
Build multilingual surveys, collect Customer Satisfaction (CSAT) and Net Promoter Score (NPS), and unify ten customer feedback sources in one normalized, evidence-linked workflow. Feedback in Context Feedback measured…
Pricing & Plans: Free to Start, No Hidden Fees — OpsIQ
OpsIQ offers transparent pricing for both cloud and self-hosted plans, allowing users to start for free without needing a credit card. Each plan includes essential features such as live chat, ticketing, AI, and…
What can I manage from Plan & Billing?
Plan & Billing manages your ordered OpsIQ products, including Cloud workspaces and Self-Hosted licenses where available. Depending on the product and configuration, you can review the following: Current plan Billing…