530 results for "opsiq"
Does OpsIQ preserve the original feedback score?
Yes, OpsIQ preserves native measurements such as NPS, CSAT, CES, star ratings, thumbs, and helpfulness. It also normalizes these measurements to a common 0–100 analytical scale. This feature enables the creation of…
Does OpsIQ use AI to analyze survey feedback?
Yes, OpsIQ uses artificial intelligence (AI) to analyze survey feedback. It can identify themes and sentiment, helping teams understand feedback from various Voice of Customer sources while preserving the underlying…
How can I publish an OpsIQ survey?
Publishing an OpsIQ Survey Survey Studio allows you to publish a survey in several formats: as a hosted page, a website widget, or an inline embed. Additionally, OpsIQ supports a signed short-lived live-preview path…
Can OpsIQ send CSAT after a support ticket is resolved?
Yes, OpsIQ supports post-resolution ticket Customer Satisfaction (CSAT) surveys, in-chat ratings, and post-chat email feedback. It is important to keep these channels distinct, as they have different response rates and…
What survey and feedback tools are included in OpsIQ?
OpsIQ combines Survey Studio with various feedback sources, including: Website feedback Chat CSAT Post-chat email feedback Ticket CSAT Ticket reply feedback AI-answer feedback Help Center helpfulness External reviews…
Can OpsIQ Admin AI access a server over SSH?
OpsIQ describes a connected-server mode in which Admin AI can investigate server health, read or edit code, run commands, and assist with security or operations, provided that the server connector and permissions…
Can OpsIQ create white-label SEO reports?
Yes, OpsIQ can create white-label SEO reports on appropriate higher plans and partner arrangements. OpsIQ offers agency-oriented white-label executive reporting, and the partner program specifically mentions emailed SEO…
Can OpsIQ AI automatically fix SEO problems?
OpsIQ's default functionality is to identify SEO issues, explain them, and draft or recommend fixes for review. Higher-tier capabilities include an autonomous SEO fix agent, where the feature is available and the target…
Does OpsIQ support local SEO tracking?
Yes, OpsIQ supports local SEO tracking. It provides local map-grid and local-search visibility workflows that are particularly beneficial for service businesses focused on specific geographic areas. Local visibility can…
Can OpsIQ proactively target visitors with chat?
Yes, OpsIQ can use proactive rules and experiments to determine when and to whom a chat experience is shown. This decision is based on permitted page, journey, account, or visitor context. It is important that proactive…
Does OpsIQ Chat have a visual flow builder?
Yes, OpsIQ includes a node-based flow builder that facilitates deterministic branches, prompts, qualification, routing, onboarding, and handoff paths, in addition to free-form AI conversations. Flows are particularly…
Can customers send images to OpsIQ AI Chat?
Yes, customers can send images to OpsIQ AI Chat where image understanding is enabled. OpsIQ offers opt-in current-message image analysis for up to three files in JPEG, PNG, GIF, or WebP formats, with a maximum file size…
How does real-time chat delivery work in OpsIQ?
How Real-Time Chat Delivery Works in OpsIQ OpsIQ can utilize real-time providers such as Pusher, Ably, or Firebase when configured. In cases where the preferred push path is unavailable, a polling fallback is employed…
Does OpsIQ Chat support automatic translation?
Yes, OpsIQ can detect the language from the customer's message and use the browser locale as a supporting hint. It translates between the customer and the operator while preserving the original messages, ensuring that…
How does OpsIQ know who a customer is in chat?
OpsIQ utilizes a signed identity token and a Visitor Card to ensure that authenticated chat sessions are connected to the correct customer or account. The Visitor Card can display authorized information such as the…
What is Client Chat AI in OpsIQ?
Client Chat AI is OpsIQ's customer-facing conversation layer that integrates various features including live chat, artificial intelligence, customer identity, account and order context, knowledge, safe actions, rich…
How does OpsIQ CRM forecasting work?
How OpsIQ CRM Forecasting Works OpsIQ combines deterministic sales data with AI-assisted analysis to enhance forecasting capabilities. The CRM can provide forecasts, snapshots, deal health assessments, AI win…
Does OpsIQ use CRM data to train third-party AI models?
No, OpsIQ does not use customer CRM data to train third-party foundation models. While AI can utilize authorized live CRM context for reasoning, drafting, scoring, or assistance during a request, this is distinct from…
Can I export CRM data from OpsIQ?
Yes, OpsIQ states that CRM data belongs to the customer and can be exported, including CSV workflows. Self-hosted deployments keep the database in the customer's environment. Please note that the export or deletion of a…
What are the OpsIQ CRM AI agents?
OpsIQ offers specialized CRM AI roles designed to enhance various aspects of customer relationship management. These roles include: Data Steward: Focuses on maintaining data quality. Prospector: Works on identifying…