69 results for "status"
Does a 'planned' roadmap item guarantee a release date?
No, a 'planned' roadmap item does not guarantee a release date. The roadmap status communicates the current product direction, not a contractual delivery date. Priorities can change as engineering, customer, security…
Can customers view the OpsIQ product roadmap?
Yes, customers can view the OpsIQ product roadmap. The signed-in Roadmap page lists product roadmap items along with their category, description, status, and community vote count. The roadmap statuses indicate whether…
Where can I see my referral conversions?
The Referrals page provides an overview of referred activity, including the referral date, related order or invoice context, commission, and current commission status. It also summarizes clicks, conversions, and…
How do Marketplace author payouts work?
Approved Marketplace sales contribute to an author's commission balance. Earnings move through holding and available states according to the current Marketplace commercial rules. The payout history displays the amount…
Can I mark all account notifications as read?
Yes, you can mark all currently listed notifications as read. Please note that this action only changes the notification read state; it does not affect the status of the underlying ticket, invoice, product, or security…
How do I contact OpsIQ support from my account?
To contact OpsIQ support from your account, follow these steps: Open a Support Ticket Navigate to the support section of your account. Create a ticket in an available support department. Provide the following…
Why can't I open my Cloud workspace?
Cloud access depends on ownership and the state of the workspace. A suspended or cancelled workspace cannot be opened as if it were active. Additionally, a newly ordered workspace may still be in the provisioning stage…
Where do I find my Self-Hosted OpsIQ licence?
Open Licenses Eligible Self-Hosted customers can view issued license records. This includes the license key, current status, bound domain (where applicable), and expiry information if the entitlement has an expiry date…
What information is shown on an OpsIQ product detail page?
The product detail page provides essential information about the product, including: Plan Currency Billing Cycle Status Product-Specific Information For Cloud products, the page may display workspace and…
Are my OpsIQ products managed independently?
Yes. Each order or assigned product maintains its own status, plan, cycle, and entitlement. Ordering an additional workspace does not automatically replace the first one, and cancelling one product does not inherently…
Can I cancel an OpsIQ add-on?
Eligible recurring add-ons can be scheduled for cancellation at the end of their applicable period. This approach preserves the add-on for the duration of the already-paid period instead of immediately deleting the…
When does a purchased add-on become active?
A paid add-on typically generates an invoice and becomes active once payment is confirmed. The associated add-on record will then display its quantity, cycle, renewal information, and current status. A free or specially…
What can I see on the Transactions page?
The Transactions page provides a view of your financial activity. It displays gateway transactions, which include the following details: Date Gateway Transaction Type Amount Status Reference When the wallet feature is…
Where can I see my OpsIQ invoices?
To view your OpsIQ invoices, open the Invoices section in the Billing area. Here, you can review the status and details of your invoices. If available, you can also download the invoice as a PDF. The invoice details may…
Can I have more than one OpsIQ product or workspace?
Yes, you can have more than one OpsIQ product or workspace. The account supports independent orders, allowing you to order another Cloud workspace or another eligible Self-Hosted product without replacing an existing…
What can I manage from Plan & Billing?
Plan & Billing manages your ordered OpsIQ products, including Cloud workspaces and Self-Hosted licenses where available. Depending on the product and configuration, you can review the following: Current plan Billing…
What information can I see about an API token?
The API Tokens page provides various details about each token, including: Token Name Public Identifier Granted Permissions Current Status Usage Information (e.g., when it was last used) Note that the secret itself is…
Why does onboarding say I still need to verify my email?
Cloud provisioning and cloud access can remain gated until your customer email address is verified. If the verification step is still incomplete, use the resend option shown in your account and complete the verification…
What can I manage from my OpsIQ account dashboard?
The dashboard summarizes your products, workspaces, billing status, licenses, recent invoices, usage, support activity, and important account actions. It can also highlight recommended next steps, such as: Paying an…
What information can an OpsIQ invoice display?
OpsIQ's invoice FAQ outlines the following information: Seller and customer information Tax data Item rows Subtotal Tax Discounts Total Amount due Status Notes In connected billing scenarios, financial values should…