38 results for "help center"
What is the OpsIQ Knowledge Base?
The Knowledge Base is a governed library designed to store, organize, improve, and publish operational knowledge. It can facilitate operator assistance, generate AI responses, and provide content for the public Help…
Where can approved knowledge be used once it's published?
The same approved article can be used in the public Help Center, customer chat, ticket support, and OpsIQ writing tools. Related articles AI Help Desk & Ticketing System With SLA — OpsIQ AI Writing Assistant for Support…
Privacy Policy — OpsIQ
Effective Date: August 7, 2026 Version: 2026.08 Reviewed by: OpsIQ Security Reading Time: ~9 min --- Overview OpsIQ, a product of Nabtech Digitalnet Limited, is committed to protecting the privacy of our customers…
Contact Sales, Support & Demos — OpsIQ
Contact OpsIQ for sales, demos, onboarding, technical support, and integrations. Messages are triaged upon arrival and directed to the appropriate team within one business day. Let's discuss your OpsIQ setup. How to…
AI Solutions by Industry & Use Case — OpsIQ
AI software solutions for hosting, SaaS, eCommerce, agencies, and local services. Pre-built connectors for WHMCS, Stripe, Shopify, and more. Go live today. One Layer. Every Business. Built for the way your team works…
OpsIQ vs Intercom: Feature Comparison — OpsIQ
OpsIQ vs Intercom: Feature Comparison This article provides a side-by-side comparison of OpsIQ and Intercom, focusing on features, pricing, and deployment. Discover where each platform excels and understand why one may…
Integrations, API & Connector Builder — OpsIQ
OpsIQ offers a robust platform for integrating various systems through governed packages, APIs, and signed webhooks. Users can also build, publish, and sell connectors via the OpsIQ Marketplace. The integration process…
Can one prompt create multiple help articles at once?
Yes, Article Studio can turn one brief into either a single article or a coordinated set of up to 12 articles. Related articles AI Help Desk & Ticketing System With SLA — OpsIQ AI Writing Assistant for Support Replies…
Can education or membership businesses use OpsIQ?
Yes, OpsIQ can be utilized by education and membership businesses. It supports workflows related to verified member identity, learning management systems (LMS), progress tracking, announcements, guided tours, tickets…
Does OpsIQ identify knowledge gaps?
Yes, OpsIQ can identify knowledge gaps. Help Center searches, reading behavior, AI conversations, tickets, feedback, and other operational signals can reveal questions that the current knowledge base does not answer…
Can internal Knowledge Base articles stay private?
Yes, internal, unpublished, or permission-restricted knowledge can remain available only to authorized staff or AI workflows. This information does not have to appear in the public Help Center. Keeping this content…
Can OpsIQ crawl a website to build knowledge?
Yes, an authorized website can be discovered using a controlled crawler. Pages can then be classified, selected, reviewed, and improved before they become trusted knowledge. It is important to note that a crawl should…
What survey and feedback tools are included in OpsIQ?
OpsIQ combines Survey Studio with various feedback sources, including: Website feedback Chat CSAT Post-chat email feedback Ticket CSAT Ticket reply feedback AI-answer feedback Help Center helpfulness External reviews…
Is white-labeling available in OpsIQ?
Yes, white-labeling is available in OpsIQ. Higher plans include white-label capabilities. Plan Features The features of each plan related to white-labeling are as follows: Business: Introduces white-label branding and…
What does the OpsIQ Scale Cloud plan include?
The current listed price for the OpsIQ Scale Cloud plan is $299/month. This plan includes the following features: Up to 40 websites 75 seats 150,000 tickets per month 10 Cloud tenants for serving the organization's own…
Which business functions are included in OpsIQ?
OpsIQ includes a variety of major functions designed to enhance business operations. These functions are: Client Chat AI AI-first CRM Native ticket and SLA system Knowledge Base and Help Center Customer Portal Studio…
Can I use OpsIQ in languages other than English?
Yes, OpsIQ supports 40 canonical locales across the product. Customer-facing surfaces, such as chat, tickets, surveys, the Help Center, and the portal, can operate in those languages. Related articles Does OpsIQ support…
What does OpsIQ include?
OpsIQ is a customer operations platform that combines various features into one system. These features include: Live chat Customer Relationship Management (CRM) Ticketing system Customer portals Knowledge base and help…