357 results for "support"
How do AI token top-ups work?
When AI token top-ups are enabled, you can select an available token pack from the Add-ons & Tokens section. The selected pack will generate an invoice based on the price and currency currently configured for your plan…
Can I cancel an OpsIQ add-on?
Eligible recurring add-ons can be scheduled for cancellation at the end of their applicable period. This approach preserves the add-on for the duration of the already-paid period instead of immediately deleting the…
When does a purchased add-on become active?
A paid add-on typically generates an invoice and becomes active once payment is confirmed. The associated add-on record will then display its quantity, cycle, renewal information, and current status. A free or specially…
What can I buy from Add-ons & Tokens?
Add-ons & Tokens lists optional extras available for your active product or workspace. Some add-ons may be Cloud-only, and AI token packs will only appear when token top-up is enabled. The live page determines which…
Why can't I enable wallet auto-recharge?
To enable auto-recharge, you need to have the wallet feature activated, a supported saved payment method, and valid threshold/refill settings. If these prerequisites are not configured, your account will prompt you to…
How does wallet auto-recharge work?
When enabled and supported by a saved payment method, auto-recharge monitors the wallet threshold you configure. If the balance reaches the threshold, the account can charge the selected reusable payment method for the…
What is the OpsIQ wallet?
The OpsIQ wallet is an optional customer credit balance that can be used for supported billing and AI-related funding workflows. This feature is available only when wallet functionality is enabled for your account. The…
What happens if I remove a saved payment method?
If you remove a saved payment method, that payment reference will no longer be available for future supported charges on your account. If the removed method was your renewal payment method, please add or select another…
What is the default payment method used for?
The default saved payment method can be used for eligible future or automatic renewal payments when the configured gateway supports off-session charging. However, making a method default does not guarantee that every…
Can I save a payment method in my OpsIQ account?
Yes, you can save a payment method in your OpsIQ account when a supported payment gateway offers reusable customer payment references. The Payment Methods feature allows eligible customers to add or retain a reusable…
Can I use cryptocurrency to pay an OpsIQ invoice?
Cryptocurrency can be used to pay an OpsIQ invoice if a crypto payment provider is enabled for your account. The payment screen will display the currently supported asset or network choices, the exact amount, and…
How do I pay an OpsIQ invoice?
To pay an OpsIQ invoice, open the unpaid invoice and select one of the payment methods currently enabled for your account. Depending on your configuration, the account may offer options such as an online gateway, a…
Why does an invoice ask me to update my profile?
The invoice may indicate that your customer billing information is incomplete. To resolve this, please update your profile by managing your account details. Ensure that you provide the correct company name, address, and…
Can I download an OpsIQ invoice as a PDF?
Yes, the invoice area supports PDF downloads for eligible invoice records. If you need a formal invoice document, use the download action on the invoice instead of copying the browser page. Related articles Where can I…
What do OpsIQ invoice statuses mean?
Understanding OpsIQ Invoice Statuses An invoice can have several statuses, each indicating its current state in the payment process: Paid: The invoice has completed payment. Open, Pending, or Unpaid: These states…
Where can I see my OpsIQ invoices?
To view your OpsIQ invoices, open the Invoices section in the Billing area. Here, you can review the status and details of your invoices. If available, you can also download the invoice as a PDF. The invoice details may…
Why am I offered a lower plan or discount when cancelling?
The cancellation flow may present eligible retention alternatives before final confirmation, such as a lower plan or a valid retention offer. These options depend on your account and configuration. You can choose an…
Can I undo a scheduled OpsIQ cancellation?
Yes, you can undo a scheduled cancellation of an OpsIQ product if the cancellation is set to take effect at the end of the current period and has not already been processed. To remove the scheduled cancellation and…
What is the difference between immediate cancellation and end-of-period cancellation?
Immediate cancellation ends the service immediately upon the cancellation action. In contrast, end-of-period cancellation allows the service to remain available until the end of the current period, after which it is…
How do I cancel an OpsIQ subscription?
How to Cancel an OpsIQ Subscription To cancel your OpsIQ subscription, follow the cancellation flow in the relevant product or billing area. The process begins by asking for a cancellation reason and allows you to…