75 results for "payment"
What happens if I remove a saved payment method?
If you remove a saved payment method, that payment reference will no longer be available for future supported charges on your account. If the removed method was your renewal payment method, please add or select another…
Can I save a payment method in my OpsIQ account?
Yes, you can save a payment method in your OpsIQ account when a supported payment gateway offers reusable customer payment references. The Payment Methods feature allows eligible customers to add or retain a reusable…
Can I close the page while a cryptocurrency payment is confirming?
Yes. Payment confirmation is not dependent on keeping the browser page open. You can return to the invoice later to check whether the payment was confirmed. Do not make a second payment merely because you closed the…
What do the cryptocurrency payment statuses mean?
Cryptocurrency Payment Statuses A cryptocurrency invoice can progress through several statuses, including: Waiting for Payment Confirming Underpaid Expired Failed Paid Confirming means that the network or provider is…
Can I pay with a payment method that is not shown on my invoice?
To ensure a smooth billing process, please use only the payment methods that are currently presented on your invoice or those provided through an official support-assisted billing process. Please note that gateway…
What happens if a saved renewal payment fails?
A failed off-session renewal is recorded as a failed payment instead of silently marking the invoice as paid. To resolve this issue, review the invoice, update or replace the saved payment method if necessary, and retry…
Where can I find payment receipts?
Open Receipts: A receipt is generated for successful payments. It includes the receipt number, date, related invoice, payment gateway, amount, and payment reference. Additionally, there is a link back to the invoice…
What should I do if my payment is still pending?
Do not submit repeated payments blindly. Instead, refresh or revisit the invoice to check its current status and allow the payment provider time to complete the confirmation process. If the provider has charged you but…
Does OpsIQ support automatic payment redirection from an invoice?
OpsIQ supports automatic payment redirection from an invoice if a default online payment route is configured. In this case, the account can initiate the payment flow directly. However, if no suitable online gateway is…
Why does OpsIQ not show a fixed list of payment gateways?
Payment methods in OpsIQ are dependent on configuration, currency, and account settings. The system only displays gateways that are currently enabled and applicable to the transaction. This approach ensures that support…
Why might a Cloud workspace still show provisioning after payment?
Payment confirmation and workspace provisioning are separate stages. A successful payment authorizes activation; however, the workspace may still need to be created and prepared. You can monitor the provisioning state…
What is the default payment method used for?
The default saved payment method can be used for eligible future or automatic renewal payments when the configured gateway supports off-session charging. However, making a method default does not guarantee that every…
What if no online payment gateway is available for my order?
If no online payment gateway is available for your order, the account is designed to prevent any false indications of a successful payment. In such cases, an unpaid or manual invoice can remain for settlement through…
Which payment methods does OpsIQ support?
Supported Payment Methods OpsIQ supports various payment gateways, including: Stripe PayPal Paystack Flutterwave Razorpay Mollie Pesapal (including M-Pesa paths) NOWPayments Plisio The exact payment methods available to…
What should I do if my Self-Hosted licence is missing after payment?
If your Self-Hosted license is missing after payment, follow these steps: Check Payment and Product Status First, confirm that the related invoice is marked as paid and that the Self-Hosted product is active. After…
Integrations, API & Connector Builder · OpsIQ
Integrations, API & Connector Builder — OpsIQ OpsIQ offers a robust platform for integrating various systems through governed packages, APIs, and signed webhooks. Users can also build, publish, and sell connectors via…
Refund & Cancellation Policy · OpsIQ
This is a summary of the OpsIQ Refund & Cancellation Policy, version 2026.11, effective 1 November 2026. The full policy is at opsiqai.com/refund. Key points Free plan and trial: the free plan stays free. Paid plans…
Terms of Service · OpsIQ
Terms of Service — OpsIQ Effective Date: August 7, 2026 Version: 2026.08 Governing Law: Nigeria (Lagos) --- 1. Agreement & Acceptance By using OpsIQ, you accept these Terms. If you do not agree, do not use the Service…
AI Live Chat Widget That Knows Your Customer · OpsIQ
AI Live Chat Widget That Knows Your Customer — OpsIQ OpsIQ introduces an innovative AI live chat widget designed to enhance customer interactions by recognizing visitors, auto-detecting their language, and providing…
OpsIQ Documentation & Developer Docs · OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…