Survey Studio, CSAT & Voice of Customer · OpsIQ
Survey Studio, CSAT & Voice of Customer — OpsIQ Build multilingual surveys, collect Customer Satisfaction (CSAT) and Net Promoter Score (NPS), and unify ten customer feedback sources in one normalized, evidence-linked…
How can I publish an OpsIQ survey?
Publishing an OpsIQ Survey Survey Studio allows you to publish a survey in several formats: as a hosted page, a website widget, or an inline embed. Additionally, OpsIQ supports a signed short-lived live-preview path…
What survey and feedback tools are included in OpsIQ?
OpsIQ combines Survey Studio with various feedback sources, including: Website feedback Chat CSAT Post-chat email feedback Ticket CSAT Ticket reply feedback AI-answer feedback Help Center helpfulness External reviews…
Can survey feedback automatically change my AI configuration?
OpsIQ describes feedback-driven AI tuning as advice-oriented rather than silently rewriting important operating policies. Feedback can reveal weak answers, recurring themes, detractor patterns, and knowledge gaps, and…
Can I identify detractors and follow up in OpsIQ?
Yes, you can identify detractors and follow up in OpsIQ. The Voice of Customer feature includes both detractor and follow-up views, allowing teams to transition from aggregate scores to individual service recovery or…
Does OpsIQ collect ticket CSAT?
Yes, OpsIQ does collect ticket Customer Satisfaction (CSAT) data. Ticket-resolution workflows can request CSAT feedback, which then becomes a valuable source for the Voice of Customer analysis. Support leaders can…
Does OpsIQ use AI to analyze survey feedback?
Yes, OpsIQ uses artificial intelligence (AI) to analyze survey feedback. It can identify themes and sentiment, helping teams understand feedback from various Voice of Customer sources while preserving the underlying…
Can OpsIQ send CSAT after a support ticket is resolved?
Yes, OpsIQ supports post-resolution ticket Customer Satisfaction (CSAT) surveys, in-chat ratings, and post-chat email feedback. It is important to keep these channels distinct, as they have different response rates and…
Who OpsIQ Is Built For · OpsIQ
Customer Stories & Case Studies — OpsIQ Discover how hosting providers, SaaS founders, eCommerce stores, and agencies utilize OpsIQ to reduce resolution times and consolidate multiple tools into one platform. Read the…
Does OpsIQ preserve the original feedback score?
Yes, OpsIQ preserves native measurements such as NPS, CSAT, CES, star ratings, thumbs, and helpfulness. It also normalizes these measurements to a common 0–100 analytical scale. This feature enables the creation of…