25 results for "sla"
AI Help Desk & Ticketing System With SLA · OpsIQ
AI Help Desk & Ticketing System With SLA — OpsIQ The AI ticketing system includes features such as Routing Rules, Service Studio, business-hours SLA, multilingual replies, image and PDF intelligence, scoped customer…
Does OpsIQ support SLA policies?
Yes, OpsIQ supports SLA policies. SLA calculations can incorporate various factors such as business minutes, time zones, business hours, weekends, holidays, and daylight-saving behavior. An SLA can pause while waiting…
OpsIQ Documentation & Developer Docs · OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
Trust Center: Security, Compliance & Uptime · OpsIQ
Trust Center: Security, Compliance & Uptime — OpsIQ OpsIQ's Trust Center consolidates essential information regarding security, compliance, and uptime, ensuring transparency and accountability. Key features include…
All Features: Chat, CRM, HR, Helpdesk, SEO & AI · OpsIQ
All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ Explore every OpsIQ feature in one platform: live chat, AI-first CRM, helpdesk, promotions, SEO, analytics, and consent. Experience all features and try it free today…
Pricing & Plans: Free to Start, No Hidden Fees · OpsIQ
Pricing & Plans: Free to Start, No Hidden Fees — OpsIQ OpsIQ offers transparent pricing for both cloud and self-hosted plans, allowing users to start for free without needing a credit card. Each plan includes…
Revenue Attribution & Sales Tracking Software · OpsIQ
Revenue Attribution & Sales Tracking Software — OpsIQ OpsIQ offers a comprehensive solution for tracking revenue across various platforms such as WHMCS, Stripe, Paystack, Shopify, and custom checkouts. With its…
AI Solutions by Industry & Use Case · OpsIQ
AI Solutions by Industry & Use Case — OpsIQ AI software solutions for hosting, SaaS, eCommerce, agencies, and local services. Pre-built connectors for WHMCS, Stripe, Shopify, and more. Go live today. One Layer. Every…
What uptime does OpsIQ Cloud target?
The Trust and Status material publishes a 99.95% monthly Cloud uptime target or Service Level Agreement (SLA) framework. The Status page clarifies that contractual credits and exact SLA obligations depend on the…
Product Roadmap: Shipped, In Progress & Next · OpsIQ
Product Roadmap: Shipped, In Progress & Next Follow the live OpsIQ product roadmap to see what has been shipped this quarter, what is currently in active development, and what is coming next. You can also suggest a…
Integrations, API & Connector Builder · OpsIQ
Integrations, API & Connector Builder — OpsIQ OpsIQ offers a robust platform for integrating various systems through governed packages, APIs, and signed webhooks. Users can also build, publish, and sell connectors via…
AI Customer Operations Platform for Websites · OpsIQ
AI Customer Operations Platform for Websites — OpsIQ OpsIQ is an all-in-one AI customer operations platform designed to enhance website interactions through live chat, CRM, ticketing, customer portals, knowledge bases…
Portal Studio administrator and developer guide — OpsIQ
Overview OpsIQ Portal Studio allows you to build, preview, govern, publish, and extend an enterprise customer portal. This guide provides essential information for both administrators and developers to effectively…
Data Processing Addendum · OpsIQ
Data Processing Addendum — OpsIQ Overview This Data Processing Addendum (DPA) outlines the terms under which OpsIQ processes personal data on behalf of its customers. It details the roles, documented instructions…
OpsIQ alternatives compared: Tidio, Crisp, LiveChat, tawk.to · OpsIQ
OpsIQ vs Intercom, Zendesk & HubSpot: A Comprehensive Comparison In today's digital landscape, businesses often rely on multiple tools to manage customer interactions, support, and analytics. OpsIQ positions itself as a…
AI Email Channel: Shared Inbox, CRM Replies & Delivery · OpsIQ
AI Email Channel: Shared Inbox, CRM Replies & Delivery — OpsIQ Transform your support email into an intelligent shared inbox with OpsIQ. This platform allows you to route support emails into native tickets, manage…
AI Live Chat Widget That Knows Your Customer · OpsIQ
AI Live Chat Widget That Knows Your Customer — OpsIQ OpsIQ introduces an innovative AI live chat widget designed to enhance customer interactions by recognizing visitors, auto-detecting their language, and providing…
Does OpsIQ collect ticket CSAT?
Yes, OpsIQ does collect ticket Customer Satisfaction (CSAT) data. Ticket-resolution workflows can request CSAT feedback, which then becomes a valuable source for the Voice of Customer analysis. Support leaders can…
How many ticket departments can each plan have?
Ticket Department Limits by Plan The published limits for ticket departments based on each plan are as follows: Starter: 2 departments Launch: 3 departments Growth: 10 departments Business: 25 departments Scale: 75…
Can I merge or split tickets in OpsIQ?
Yes, OpsIQ includes deduplication and merge concepts. It also supports splitting one thread into separate cases when it contains independent issues. Related-ticket links can preserve context without forcing unrelated…