123 results for "product"
Product Roadmap: Shipped, In Progress & Next · OpsIQ
Product Roadmap: Shipped, In Progress & Next Follow the live OpsIQ product roadmap to see what has been shipped this quarter, what is currently in active development, and what is coming next. You can also suggest a…
What information is shown on an OpsIQ product detail page?
The product detail page provides essential information about the product, including: Plan Currency Billing Cycle Status Product-Specific Information For Cloud products, the page may display workspace and…
Can customers view the OpsIQ product roadmap?
Yes, customers can view the OpsIQ product roadmap. The signed-in Roadmap page lists product roadmap items along with their category, description, status, and community vote count. The roadmap statuses indicate whether…
Can I have more than one OpsIQ product or workspace?
Yes, you can have more than one OpsIQ product or workspace. The account supports independent orders, allowing you to order another Cloud workspace or another eligible Self-Hosted product without replacing an existing…
What does 'Free' mean on an OpsIQ product card?
The term 'Free' on an OpsIQ product card indicates that a product is either active or in trial, and its current billed amount is zero. This reflects the current billing status for that product; however, it does not mean…
What does 'Setting up' mean on an OpsIQ product?
A product may display a "setting up" or provisioning state after you place an order or make a payment, while OpsIQ prepares the service. For Cloud products, this indicates that the workspace has been ordered but is not…
What should I do if a product I own is missing from My Products?
First, confirm that you are signed into the correct customer account and that the order is not still awaiting payment or activation. If the product should belong to the account but is still missing, open a support…
What should I do before cancelling a product with active add-ons?
Before confirming the cancellation of a product with active add-ons, it is important to review the following: The product itself Attached add-ons Current billing period Stored data Any dependencies Be aware that a…
Which account page should I use for a product access problem?
To address a product access problem, start by checking the My Products page to confirm the product status. For Cloud Products If you are using a Cloud product, verify the provisioning and domain-verification state…
How do I order another OpsIQ product?
How to Order Another OpsIQ Product To order another OpsIQ product, follow these steps: Open the Order New Product section. Select an available product type and plan. If you are ordering a new Cloud workspace, you will…
Can OpsIQ disable new product ordering?
Yes, OpsIQ can disable new product ordering. Product availability is driven by configuration settings. As a result, new ordering for specific product types or plans may be unavailable, even while existing customers can…
What should I do if I cancelled the wrong product?
If you have cancelled the wrong product, the steps you should take depend on the timing of the cancellation. Scheduled Cancellation If the cancellation is scheduled to take effect at the end of the current period, you…
Why can't I access another customer's product, ticket, workspace or export?
Customer resources are ownership-scoped. The account verifies that the signed-in customer owns or is entitled to the product, workspace, support ticket, attachment, export, or other protected resources before serving…
Can I link a support ticket to one of my OpsIQ products?
Yes, you can link a support ticket to one of your OpsIQ products. When creating a ticket, you have the option to associate it with a relevant product or service. This helps the support team have clearer context…
Are my OpsIQ products managed independently?
Yes. Each order or assigned product maintains its own status, plan, cycle, and entitlement. Ordering an additional workspace does not automatically replace the first one, and cancelling one product does not inherently…
When does a paid invoice activate my OpsIQ product?
Payment confirmation is a prerequisite for activating or renewing paid products in OpsIQ. Once the payment is confirmed, the account can activate the related subscription, license, or release entitlement, and continue…
Is OpsIQ one product or a collection of separate tools?
OpsIQ is one connected platform with multiple product surfaces rather than a bundle of unrelated applications. The features include chat, CRM, tickets, knowledge, analytics, promotions, SEO, email, surveys, consent…
Can product plan changes affect my wallet balance?
Yes, product plan changes can affect your wallet balance. An eligible downgrade or other proration result may create account credit, while an upgrade can result in an amount due. It is important to review the quoted…
Where can I see all of my OpsIQ products?
To view all of your OpsIQ products, open the My Products section. This will display the OpsIQ products associated with your customer account, including Cloud workspaces and eligible Self-Hosted products. Each product…
What happens after I order a paid OpsIQ product?
When you place a paid order, it typically creates the necessary billing record and remains in a pending status until payment is confirmed. Once the payment is successfully processed, your subscription or entitlement can…