17 results for "budgets"
What are OpsIQ AI Budgets?
AI Budgets allow a Cloud customer to set per-feature controls for Managed AI usage within a selected workspace. Each feature can have a monthly cap, and there are two possible behaviors when the cap is reached: the…
Can AI Budgets pause only one feature instead of all AI?
Yes, budgets are feature-oriented. A soft-mute cap can be applied to an individual Managed AI category without necessarily disabling every other AI feature in the workspace. This allows you to control expensive or…
When do AI Budgets reset?
The account's monthly AI budget tracking resets at the beginning of each calendar month. The dashboard can also provide warnings as a configured budget is approached, allowing you to review consumption before a…
What is Alert-only in AI Budgets?
Alert-only records and surfaces that a feature has reached or exceeded its configured budget. However, it does not automatically pause the AI feature. This option is useful when continuity is more important than…
What is Soft-mute in AI Budgets?
Soft-mute is the cap-enforcement mode for Managed AI features. When a Managed AI feature reaches its configured budget cap, that feature is paused from further budgeted AI use until the budget resets or the…
Do AI Budgets control BYOK provider charges?
No, the account budget controls are for OpsIQ-managed metering. BYOK usage is billed and governed by the external AI provider. Therefore, if you need a strict BYOK cost limit, please use that provider's own budget and…
OpsIQ Documentation & Developer Docs · OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
All Features: Chat, CRM, HR, Helpdesk, SEO & AI · OpsIQ
All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ Explore every OpsIQ feature in one platform: live chat, AI-first CRM, helpdesk, promotions, SEO, analytics, and consent. Experience all features and try it free today…
AI Customer Operations Platform for Websites · OpsIQ
AI Customer Operations Platform for Websites — OpsIQ OpsIQ is an all-in-one AI customer operations platform designed to enhance website interactions through live chat, CRM, ticketing, customer portals, knowledge bases…
How can I avoid unexpected Managed AI consumption?
To avoid unexpected Managed AI consumption, follow these guidelines: Review Your AI Dashboard Check the AI Dashboard by workspace and feature to monitor usage effectively. Configure AI Budgets Set up AI Budgets for…
Portal Studio administrator and developer guide — OpsIQ
Overview OpsIQ Portal Studio allows you to build, preview, govern, publish, and extend an enterprise customer portal. This guide provides essential information for both administrators and developers to effectively…
What account areas should support check before escalating a customer issue?
When addressing customer issues, it is important to check specific account areas before escalating the matter. Below are the key areas to review: Access Problems For access-related issues, verify the following: My…
What should I check before switching back to Managed AI?
Before switching back to Managed AI, confirm that your workspace is eligible for this service and that it has the necessary plan or token funding to support the expected consumption. After the switch, AI usage will…
What is the difference between Managed AI tokens and BYOK billing?
Difference Between Managed AI Tokens and BYOK Billing Managed AI consumption is measured within the OpsIQ-managed service and can utilize plan or token-wallet allowances as shown by the account. In contrast, BYOK (Bring…
Which account page should I use for an AI usage problem?
Cloud customers should start with the AI Dashboard to confirm the workspace and AI operating mode. Next, review AI Budgets and Usage. Check whether Managed AI has available metered capacity or token funding, and verify…
What does an AI budget of zero mean?
A zero value means that no monthly account cap is configured for that feature. It does not indicate that the AI feature has zero usage or zero cost. Normal plan, token-wallet, provider, and service limits can still…
What is the OpsIQ Account area?
The OpsIQ Account area is the customer control center for managing your OpsIQ relationship. It consolidates various features including your products, Cloud workspaces, Self-Hosted licenses, billing, invoices, receipts…