16 results for "2fa"
My 2FA setup expired. What should I do?
If your two-factor authentication (2FA) setup has expired, you will need to start the enrollment process again from the Security page. Follow these steps to verify the new setup: Access the Security page. Initiate the…
How do I enable 2FA on my OpsIQ account?
How to Enable 2FA on Your OpsIQ Account To enable two-factor authentication (2FA) on your OpsIQ account, follow these steps: Open the Security & 2FA section in your account settings. Start the setup process for 2FA. Add…
What are OpsIQ 2FA recovery codes?
Recovery codes are emergency sign-in or verification codes generated when you enable two-factor authentication (2FA). Each recovery code is designed to work only once, so a used code should not be expected to work…
Should I share passwords, API tokens, 2FA codes or verification secrets with support?
No. Do not share passwords, full API token secrets, authenticator secrets, recovery codes, payment card security codes, temporary export authorizations, or domain verification secrets in tickets, knowledge feedback, or…
Enterprise Security & Trust: Identity, Code, Data, AI and Audit — OpsIQ
In today's digital landscape, enterprise security must encompass a comprehensive approach that extends beyond mere login credentials. OpsIQ emphasizes the importance of securing every layer of an organization’s…
Compliance — OpsIQ
OpsIQ is committed to data protection, security, AI governance, and regulatory readiness. Our approach ensures compliance that can be verified, with a focus on security by design, privacy alignment, and governed AI. We…
AI Email Channel: Shared Inbox, CRM Replies & Delivery — OpsIQ
Transform your support email into an intelligent shared inbox with OpsIQ. This platform allows you to route support emails into native tickets, manage outreach replies within your CRM, draft personalized responses, and…
Trust Center: Security, Compliance & Uptime — OpsIQ
OpsIQ's Trust Center consolidates essential information regarding security, compliance, and uptime, ensuring transparency and accountability. Key features include: Encryption: Data is protected with AES-256 encryption…
How do I disable two-factor authentication?
To disable two-factor authentication (2FA), navigate to the Security page. You will need to prove control by using a valid current authenticator code or an unused recovery code. This process ensures that someone who…
Does OpsIQ support two-factor authentication?
Yes, OpsIQ supports TOTP two-factor authentication (2FA) that is compatible with authenticator apps such as Google Authenticator, 1Password, and Authy. Additionally, recovery codes are provided. Organizations are…
OpsIQ Documentation & Developer Docs — OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
AI Solutions by Industry & Use Case — OpsIQ
AI software solutions for hosting, SaaS, eCommerce, agencies, and local services. Pre-built connectors for WHMCS, Stripe, Shopify, and more. Go live today. One Layer. Every Business. Built for the way your team works…
OpsIQ FAQ: Pricing, AI Chat, Tickets and Security — OpsIQ
OpsIQ FAQ: Pricing, AI Chat, Tickets and Security Overview: OpsIQ is an AI-powered operations platform designed for websites and online businesses, offering features like visitor tracking, customer chat, ticketing…
What information should I include when opening a technical support ticket?
When opening a technical support ticket, please include the following information: Required Information Affected Product: Specify which product you are experiencing issues with. Description of the Workflow: Describe the…
Can I format messages in a support ticket?
The support composer allows for richer message formatting, including links, code, quoted content, lists, and emoji, in addition to standard text. Use formatting to enhance the readability of technical steps and error…
Does OpsIQ support two-factor authentication for customer accounts?
Yes, OpsIQ supports two-factor authentication (2FA) for customer accounts. The customer Security page allows for time-based one-time password (TOTP) two-factor authentication. You can enroll using Google Authenticator…