530 results for "opsiq"
How do I complete OpsIQ onboarding?
The onboarding checklist guides you through the necessary steps to become fully operational with OpsIQ. These steps include: Verify your email. Complete your profile. Choose or activate a plan. Issue your first…
What does 'Setting up' mean on an OpsIQ product?
A product may display a "setting up" or provisioning state after you place an order or make a payment, while OpsIQ prepares the service. For Cloud products, this indicates that the workspace has been ordered but is not…
What outcomes does the OpsIQ customer stories page report?
OpsIQ publishes customer story examples across various use cases, including hosting, SaaS, and agency scenarios. These stories highlight outcomes such as faster support resolution, increased AI handling, reduced tool…
What information can an OpsIQ invoice display?
OpsIQ's invoice FAQ outlines the following information: Seller and customer information Tax data Item rows Subtotal Tax Discounts Total Amount due Status Notes In connected billing scenarios, financial values should…
Can an OpsIQ customer change their preferred currency?
OpsIQ's account FAQs describe a Preferences area where customers can change their preferred currency, provided that the administrator has enabled this option. Additionally, currency detection and fallback mappings can…
What is the OpsIQ customer identity layer?
OpsIQ connects customer identity across various events, including permitted website interactions, chat, CRM, ticketing, portal visits, purchases, and integrations. This allows workflows to recognize the same person or…
Does OpsIQ support team performance analytics?
Yes, OpsIQ supports team performance analytics through its higher-tier capabilities. It can connect various support outcomes, including activity, customer satisfaction (CSAT), workload, and other operational measures…
Can OpsIQ publish in-app announcements?
Yes, OpsIQ includes in-app announcement designs that feature: Markdown content Audience targeting URL and schedule controls Tracking for reads or calls to action Announcements can be targeted at a relevant customer…
Does OpsIQ support guided product tours?
Yes, OpsIQ includes guided tours with multiple presets, CSS-selector targeting, progress styles, animations, blur and opacity controls, proactive triggering, and analytics. These tours are useful for onboarding and…
What is OpsIQ Customer Portal Studio?
Customer Portal Studio is the presentation and configuration layer for the authenticated customer portal. It allows a business to shape the customer experience and connect it with the same account, support, knowledge…
Can I use the OpsIQ logo in press, integration, or partner material?
Using the OpsIQ Logo Yes, you can use the OpsIQ logo, but it must adhere to the OpsIQ brand guidelines. The brand kit is designed for press, partners, customers, and integrators, providing approved assets for use. When…
What happens if I delete my OpsIQ account or data?
OpsIQ supports privacy export and deletion workflows. However, deletion is subject to legal, billing, fraud prevention, security, backup, and audit retention requirements. Some auditable facts may remain even after a…
What kinds of cookies does OpsIQ use?
OpsIQ's Cookie Policy OpsIQ's cookie policy categorizes cookies into two main types: strictly necessary storage and non-essential categories, which include preference, analytics, and marketing cookies. Necessary storage…
How do OpsIQ subscriptions renew?
Paid OpsIQ subscriptions can be either monthly or annual and will automatically renew unless cancelled before the next renewal date, in accordance with the account's terms. Please note that metered AI and other…
What does the OpsIQ Acceptable Use Policy prohibit?
OpsIQ prohibits the following activities: Unlawful or rights-infringing activity Malware Sexual exploitation material Hateful or violent incitement Harassment Self-harm facilitation Terrorism or weapons abuse Fraud and…
What subprocessors does OpsIQ use?
Subprocessor Information OpsIQ publishes information about its subprocessors, which cover various categories including: Cloud infrastructure Payment processors AI providers Email delivery CDN/security services Optional…
Does OpsIQ sell personal information?
OpsIQ's privacy and cookie materials state that it does not sell personal information or use cookies to build advertising profiles across unrelated sites. Customers can enable third-party marketing or analytics…
Does OpsIQ have a public roadmap?
Yes, OpsIQ publishes a roadmap that separates shipped work from features that are in progress or planned next. Roadmap items are directional and may change, so an item marked as "In Progress" or "Next" should not be…
Where can I see whether OpsIQ is currently operational?
Checking OpsIQ Operational Status To see whether OpsIQ is currently operational, use the live OpsIQ Status page. This page provides real-time information on component health, incidents, and maintenance updates. It is…
How should I report a security vulnerability to OpsIQ?
Reporting a Security Vulnerability to OpsIQ To report a security vulnerability to OpsIQ, please use the dedicated security disclosure contact provided in OpsIQ's contact or security materials. It is important to avoid…