60 results for "signed"
Does changing my password sign out other devices?
Yes, changing your password will sign you out of other devices. A successful account password change revokes all other customer portal sessions, ensuring that old authenticated sessions cannot continue indefinitely…
How do I change my OpsIQ account password?
How to Change Your OpsIQ Account Password To change your OpsIQ account password, follow these steps: Navigate to the password section in Manage Profile. Provide your current password. Enter a new password that is at…
What is the OpsIQ customer identity layer?
OpsIQ connects customer identity across various events, including permitted website interactions, chat, CRM, ticketing, portal visits, purchases, and integrations. This allows workflows to recognize the same person or…
What is the OpsIQ Data Processing Addendum?
The Data Processing Addendum (DPA) defines the data protection roles and processing terms between the customer and OpsIQ. In the standard cloud model, the customer acts as the controller for its end-user data, while…
Can OpsIQ support an industry not listed on the Solutions page?
Yes, OpsIQ can support industries that are not listed on the Solutions page. The listed industries are examples and not an exhaustive list. If a business has suitable web or API systems, it can utilize the General API…
Is OpsIQ suitable for web hosting companies and WHMCS?
Yes, OpsIQ is suitable for web hosting companies and WHMCS. Hosting and WHMCS are a core solution pattern for OpsIQ. The platform can integrate authenticated chat, tickets, knowledge management, CRM, visitor…
What uptime does OpsIQ Cloud target?
The Trust and Status material publishes a 99.95% monthly Cloud uptime target or Service Level Agreement (SLA) framework. The Status page clarifies that contractual credits and exact SLA obligations depend on the…
How does OpsIQ encrypt data?
OpsIQ's Trust Center states that cloud data is protected with AES-256 encryption at rest, utilizing per-tenant key separation, and TLS 1.3 for data in transit. Secret keys and webhook-signing secrets are sealed and are…
Does OpsIQ work with WHMCS?
Yes, OpsIQ works with WHMCS. Hosting and WHMCS form a first-class solution pattern. A WHMCS connector can provide authenticated customer, service, invoice, domain, order, and support context, and expose approved…
Can I build my own integration for OpsIQ?
Yes, you can build your own integration for OpsIQ using the Connector Builder. This tool allows you to define identity, authentication, tests, actions, triggers, and review metadata. You can start your integration from…
Can authenticated users move between an OpsIQ portal and a remote domain?
OpsIQ describes a signed cross-origin identity token that is based on the site key, secret, role/context information, and a limited lifetime. This mechanism allows a remote site to establish a trusted identity without…
How does OpsIQ prevent one Remote Site from seeing another site's data?
How OpsIQ Prevents Data Visibility Between Remote Sites Remote-site records are assigned a specific site scope, and OpsIQ implements row-level scoping to ensure that data is accessible only within the authorized site or…
Can I use webhooks to connect OpsIQ to another website or application?
Using Webhooks to Connect OpsIQ Yes, you can use webhooks to connect OpsIQ to another website or application. Signed webhooks serve as a primary event-driven integration method, while the General API and AI Actions…
How can I publish an OpsIQ survey?
Publishing an OpsIQ Survey Survey Studio allows you to publish a survey in several formats: as a hosted page, a website widget, or an inline embed. Additionally, OpsIQ supports a signed short-lived live-preview path…
Can I embed Admin AI into my own admin panel?
Yes, you can embed Admin AI into your own admin panel. The Admin AI page describes an embed loader and a signed-identity path for placing the assistant within another administrative experience. It is important to note…
How does OpsIQ know who a customer is in chat?
OpsIQ utilizes a signed identity token and a Visitor Card to ensure that authenticated chat sessions are connected to the correct customer or account. The Visitor Card can display authorized information such as the…
What is Client Chat AI in OpsIQ?
Client Chat AI is OpsIQ's customer-facing conversation layer that integrates various features including live chat, artificial intelligence, customer identity, account and order context, knowledge, safe actions, rich…
Can OpsIQ connect to my existing software stack?
Yes, OpsIQ can connect to your existing software stack. It supports bundled and marketplace connectors, a Connector Builder, scoped General API access, signed webhooks, and typed AI Action contracts. This allows…
How are the Knowledge Base, Help Center, and Customer Portal different?
The Knowledge Base manages and governs articles, while the Help Center publishes that knowledge for readers and search purposes. The Portal Studio controls the shared presentation for both the Help Center and the…
Can OpsIQ connect with the tools we already use?
Yes, OpsIQ can connect through platform connectors, the General API for typed operations, and signed webhooks for event delivery. Related articles Signed Webhooks & API Actions for Automation — OpsIQ Integrations, API &…