47 results for "policy"
Can incoming email create tickets in OpsIQ?
Yes, a support-purpose mailbox can convert inbound emails into new tickets or thread replies into the correct existing ticket. Message identifiers and idempotency controls help prevent duplicate processing. Attachments…
Can survey feedback automatically change my AI configuration?
OpsIQ describes feedback-driven AI tuning as advice-oriented rather than silently rewriting important operating policies. Feedback can reveal weak answers, recurring themes, detractor patterns, and knowledge gaps, and…
How can I publish an OpsIQ survey?
Publishing an OpsIQ Survey Survey Studio allows you to publish a survey in several formats: as a hosted page, a website widget, or an inline embed. Additionally, OpsIQ supports a signed short-lived live-preview path…
Can OpsIQ AI automatically fix SEO problems?
OpsIQ's default functionality is to identify SEO issues, explain them, and draft or recommend fixes for review. Higher-tier capabilities include an autonomous SEO fix agent, where the feature is available and the target…
Can OpsIQ Chat AI perform customer actions?
Yes, OpsIQ Chat AI can perform customer actions, but only through registered governed actions. The chat can request a ticket route, approval, handoff, or connected business operation. However, the server validates the…
Can I cancel OpsIQ at any time?
Yes, you can cancel OpsIQ at any time. OpsIQ offers a one-click cancellation feature. When you cancel, future renewals will stop, but your paid access will typically continue until the end of the already-paid period…
What does the OpsIQ Business Cloud plan include?
The current listed price for the OpsIQ Business Cloud plan is $119/month. This plan includes: Up to 15 websites 25 seats 50,000 tickets per month White-label branding Remote Sites Advanced analytics including A/B tests…