46 results for "activity"
Can OpsIQ run alongside Google Analytics or Mixpanel?
Yes, OpsIQ can coexist with Google Analytics 4 (GA4), Mixpanel, and other analytics systems. Its distinct value lies in connecting web activity to support, customer relationship management (CRM), artificial intelligence…
What is Live Visitor Pulse?
Live Visitor Pulse is OpsIQ's active-visitor view. It displays the individuals currently on the site, can refresh automatically, and highlights page changes and session context. This feature enables authorized teams to…
Can Admin AI answer questions about billing, customers, or tickets?
Yes, Admin AI can answer natural-language questions about billing, customers, tickets, CRM records, orders, domains, and visitor activity, provided that those systems are connected and the operator has the necessary…
Can OpsIQ CRM create quotes?
Yes, OpsIQ CRM includes CPQ (Configure, Price, Quote) and quote capabilities. This functionality supports versions, discounts, tax handling, and accept or decline states. Quotes are integrated with the deal and contact…
Does OpsIQ train AI models on my business or customer data?
No, OpsIQ does not use customer data to train third-party foundation models. AI requests utilize authorized context that is necessary for the task and the provider selected for that surface or workspace. Customers have…
Is OpsIQ one product or a collection of separate tools?
OpsIQ is one connected platform with multiple product surfaces rather than a bundle of unrelated applications. The features include chat, CRM, tickets, knowledge, analytics, promotions, SEO, email, surveys, consent…