32 results for "verification"
What information should the OpsIQ support AI never ask a customer to reveal?
The support AI should never ask customers to reveal sensitive information such as: Passwords Full API-token secrets Authenticator secrets Recovery codes Card security codes Full payment-card numbers Private keys…
Which account page should I use for a product access problem?
To address a product access problem, start by checking the My Products page to confirm the product status. For Cloud Products If you are using a Cloud product, verify the provisioning and domain-verification state…
What information is excluded from my account data export?
The customer data export is not intended to disclose authentication secrets. Sensitive security material, such as password hashes, password-reset or email-verification secrets, two-factor secrets, and recovery-code…
Does a verified domain cover its subdomains?
The Cloud domain authorization model can accept a verified domain along with its subdomains for the associated workspace. It is important to keep the registered domain accurate and not to assume that unrelated domains…
Why can't I open my Cloud workspace?
Cloud access depends on ownership and the state of the workspace. A suspended or cancelled workspace cannot be opened as if it were active. Additionally, a newly ordered workspace may still be in the provisioning stage…
What information is shown on an OpsIQ product detail page?
The product detail page provides essential information about the product, including: Plan Currency Billing Cycle Status Product-Specific Information For Cloud products, the page may display workspace and…
What domain should I enter when ordering a Cloud workspace?
Enter the website domain on which you intend to use the relevant OpsIQ customer-facing functionality. The domain is part of the workspace setup and may require ownership verification before protected widget…
How do I create an OpsIQ customer API token?
To create an OpsIQ customer API token, follow these steps: Open the API Tokens section. Create a token with a descriptive name. Select the appropriate available permissions. After the token is created, copy the secret…
How do I disable two-factor authentication?
To disable two-factor authentication (2FA), navigate to the Security page. You will need to prove control by using a valid current authenticator code or an unused recovery code. This process ensures that someone who…
What are OpsIQ 2FA recovery codes?
Recovery codes are emergency sign-in or verification codes generated when you enable two-factor authentication (2FA). Each recovery code is designed to work only once, so a used code should not be expected to work…
How do I enable 2FA on my OpsIQ account?
How to Enable 2FA on Your OpsIQ Account To enable two-factor authentication (2FA) on your OpsIQ account, follow these steps: Open the Security & 2FA section in your account settings. Start the setup process for 2FA. Add…
What does 'Setting up' mean on an OpsIQ product?
A product may display a "setting up" or provisioning state after you place an order or make a payment, while OpsIQ prepares the service. For Cloud products, this indicates that the workspace has been ordered but is not…