47 results for "policy"
Product Roadmap: Shipped, In Progress & Next — OpsIQ
Product Roadmap: Shipped, In Progress & Next Follow the live OpsIQ product roadmap to see what has been shipped this quarter, what is currently in active development, and what is coming next. You can also suggest a…
Trust Center: Security, Compliance & Uptime — OpsIQ
OpsIQ's Trust Center consolidates essential information regarding security, compliance, and uptime, ensuring transparency and accountability. Key features include: Encryption: Data is protected with AES-256 encryption…
AI Writing Assistant for Support Replies, KB & Email — OpsIQ
OpsIQ introduces an innovative AI writing assistant designed to streamline the drafting of ticket replies, knowledge base (KB) articles, announcements, and emails. This tool is tailored to reflect your customer data and…
AI Help Desk & Ticketing System With SLA — OpsIQ
The AI ticketing system includes features such as Routing Rules, Service Studio, business-hours SLA, multilingual replies, image and PDF intelligence, scoped customer context, and omnichannel support. Every ticket…
AI Knowledge Base & Multilingual Help Center — OpsIQ
OpsIQ allows you to create governed knowledge and publish a branded Help Center in 40 languages. This enables you to ground AI answers, surface articles in your customer portal, and improve content for your customers…
Does uploading a connector ZIP publish it immediately?
No, uploading a connector ZIP does not publish it immediately. When an author uploads a connector, it creates a submission that undergoes automated checks and review. The publication of the connector depends on the…
What is OpsIQ's support response time?
The response target is configured by the support operation and can be viewed in the live Support area. It is important not to rely on an outdated hardcoded response-time statement, as service targets may vary by plan…
Can I change my cookie preferences after accepting?
Yes, OpsIQ's consent system allows visitors to reopen their preferences and change their stored choices. Withdrawal of consent applies to future data collection, with relevant non-essential storage disabled or cleared…
What privacy rights can an OpsIQ user exercise?
OpsIQ provides access, export, correction, and erasure paths that are consistent with applicable privacy laws. The Privacy Policy describes self-service privacy controls and a Data Subject Access Request (DSAR) contact…
How does OpsIQ handle critical incidents?
The public status policy outlines the procedures for rapid communication regarding major P0/P1 incidents, as well as a follow-up root-cause analysis for qualifying incidents. The specific contractual incident…
Does OpsIQ support CCPA and CPRA requirements?
OpsIQ supports the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) service-provider obligations where applicable. This includes provisions for privacy rights, restrictions on use…
What security actions can OpsIQ AI take automatically?
Security Actions of OpsIQ AI Security automation is intentionally constrained within OpsIQ. The system describes an analyst that can recommend and explain findings. Under an explicit eligible Autopilot policy, it can…
Can OpsIQ roll back an AI action?
OpsIQ can roll back an action when there is a defined inverse or reversible operation. This rollback feature is linked to the original audit record. However, it is important to note that reversibility is…
What confirmation options are available for AI Actions?
Confirmation Options for AI Actions An action can utilize confirmation rules such as: Never Once per session Always These options are subject to the risk policy, and administrators have the ability to enforce…
What are OpsIQ AI Actions?
AI Actions are typed registered operations that OpsIQ AI is permitted to request. Each action specifies its name, parameters, required scope and roles, policy, endpoint, risk, confirmation behavior, and validation…
Can my company define a writing style in OpsIQ?
Yes, your company can define a writing style in OpsIQ. Workspace controls allow you to set a consistent voice, tone, formality, signatures, forbidden phrases, and related style preferences. However, it is important to…
Does OpsIQ provide consent analytics?
Yes, OpsIQ provides consent analytics. This feature can show acceptance rates, category choices, domains, funnels, and related KPIs. Additionally, AI-assisted interpretation is available. It is important to note that…
Does OpsIQ honor Global Privacy Control or Do Not Track?
The cookie policy describes the best-effort treatment of Global Privacy Control and Do Not Track signals as opt-out signals for non-essential or marketing behavior where applicable. Browser support and laws vary, so the…
Does OpsIQ support Google Consent Mode v2?
Yes, OpsIQ supports Google Consent Mode v2 alongside its own category enforcement. Third-party tags can remain dormant until the relevant permission is granted, while the consent state is communicated to supported…
Does OpsIQ have AI ticket triage and reply drafting?
Yes, OpsIQ utilizes AI for ticket triage and reply drafting. The AI can classify, summarize, identify likely intent, surface relevant knowledge, and draft replies using authorized customer and ticket context. The…