402 results for "ai"
Why is my invoice still unpaid after I added wallet funds?
Wallet top-up and invoice payment are separate transactions. Adding funds credits the wallet after the top-up payment is confirmed; it does not automatically pay every existing invoice. To pay an unpaid invoice, return…
Can a subscription remain active until the current paid period ends after cancellation?
Yes, when you choose end-of-period cancellation, the service remains in its scheduled-cancellation state through the current paid period. It will stop at the renewal boundary unless you resume it before the cancellation…
Can I manage my Cloud domain from a separate old domain registry?
Managing Your Cloud Domain Current Cloud domain verification is handled within the context of the relevant product or workspace. To check the current domain status and perform verification actions, use the My Products…
How can I avoid unexpected Managed AI consumption?
To avoid unexpected Managed AI consumption, follow these guidelines: Review Your AI Dashboard Check the AI Dashboard by workspace and feature to monitor usage effectively. Configure AI Budgets Set up AI Budgets for…
Can AI Budgets pause only one feature instead of all AI?
Yes, budgets are feature-oriented. A soft-mute cap can be applied to an individual Managed AI category without necessarily disabling every other AI feature in the workspace. This allows you to control expensive or…
What should I check before switching back to Managed AI?
Before switching back to Managed AI, confirm that your workspace is eligible for this service and that it has the necessary plan or token funding to support the expected consumption. After the switch, AI usage will…
What is the difference between Managed AI tokens and BYOK billing?
Difference Between Managed AI Tokens and BYOK Billing Managed AI consumption is measured within the OpsIQ-managed service and can utilize plan or token-wallet allowances as shown by the account. In contrast, BYOK (Bring…
Why is a wallet currency conversion unavailable?
Wallet payment across currencies requires a configured conversion rate. If OpsIQ cannot determine a supported rate, the account disables that conversion rather than inventing one. If you believe the required currency…
What happens if a saved renewal payment fails?
A failed off-session renewal is recorded as a failed payment instead of silently marking the invoice as paid. To resolve this issue, review the invoice, update or replace the saved payment method if necessary, and retry…
Why is Cloud domain verification important before the widget works?
The verification state is an authorization control, not just an onboarding decoration. The product can refuse protected widget operation until the configured website ownership has been proven. To proceed, complete one…
Which account page should I use for an AI usage problem?
Cloud customers should start with the AI Dashboard to confirm the workspace and AI operating mode. Next, review AI Budgets and Usage. Check whether Managed AI has available metered capacity or token funding, and verify…
Why does OpsIQ ask me to sign in again?
The customer account validates active sessions on each protected request. A revoked, expired, or invalid session, a security-sensitive account change, or a customer suspension can require a new sign-in. To sign in…
Will I receive an email when support replies?
Support replies can generate an account notification. When the relevant notification settings and mail delivery are enabled, you may also receive an email notification. If you are waiting for an update, check both the…
What support-ticket priorities are available?
Support Ticket Priorities The account supports four priority levels for support tickets: low, medium, high, and urgent. It is important to select the priority that accurately reflects the real impact of the issue. The…
How long is an account data-export download available?
A generated export uses a temporary download authorization that expires after 24 hours. Please download the archive before it expires. If the authorization has expired, return to the Data Export section and request a…
Do AI Budgets control BYOK provider charges?
No, the account budget controls are for OpsIQ-managed metering. BYOK usage is billed and governed by the external AI provider. Therefore, if you need a strict BYOK cost limit, please use that provider's own budget and…
When do AI Budgets reset?
The account's monthly AI budget tracking resets at the beginning of each calendar month. The dashboard can also provide warnings as a configured budget is approached, allowing you to review consumption before a…
What does an AI budget of zero mean?
A zero value means that no monthly account cap is configured for that feature. It does not indicate that the AI feature has zero usage or zero cost. Normal plan, token-wallet, provider, and service limits can still…
What is Alert-only in AI Budgets?
Alert-only records and surfaces that a feature has reached or exceeded its configured budget. However, it does not automatically pause the AI feature. This option is useful when continuity is more important than…
What is Soft-mute in AI Budgets?
Soft-mute is the cap-enforcement mode for Managed AI features. When a Managed AI feature reaches its configured budget cap, that feature is paused from further budgeted AI use until the budget resets or the…