46 results for "activity"
SEO Platform with an AI Analyst That Drafts Fixes · OpsIQ
SEO Platform with an AI Analyst That Drafts Fixes — OpsIQ OpsIQ is an all-in-one SEO platform designed to enhance your website's performance through advanced analytics and automated solutions. It features a…
No-Code Popup & Promotion Builder · OpsIQ
No-Code Popup & Promotion Builder — OpsIQ Overview: OpsIQ offers a powerful no-code solution for creating pop-ups, bars, and gamified funnels designed to enhance visitor engagement and drive conversions. With an AI…
All Features: Chat, CRM, HR, Helpdesk, SEO & AI · OpsIQ
All Features: Chat, CRM, Helpdesk, SEO & AI — OpsIQ Explore every OpsIQ feature in one platform: live chat, AI-first CRM, helpdesk, promotions, SEO, analytics, and consent. Experience all features and try it free today…
What account areas should support check before escalating a customer issue?
When addressing customer issues, it is important to check specific account areas before escalating the matter. Below are the key areas to review: Access Problems For access-related issues, verify the following: My…
Does OpsIQ record Self-Hosted downloads?
Yes, download activity can be recorded for customer auditing. This includes details such as the package, version, file information, time, and network information. Customers can review this information through the…
Can I see my account's download and security signals in one place?
Activity provides a broad account event history and summary signals, while Security and Sessions offer more focused security information. Use all three when investigating an unfamiliar download, sign-in, or account…
Can I change my wallet's preferred currency after using it?
The wallet is designed around a single account currency and is tied to billing consistency. Changes to the currency may be restricted if there has been account billing or wallet activity. It is important to use the…
What should I do if I accidentally expose an API token?
If you accidentally expose an API token, it is crucial to take immediate action to protect your account and data. Follow these steps: Steps to Take Disable or delete the exposed token immediately from the API Tokens…
Can I paginate large lists in my account?
Yes, you can paginate large account lists. Lists such as sessions, security activity, receipts, transactions, support history, and other records utilize pagination when necessary, rather than requiring all historical…
Which account page should I use for a billing problem?
If you are experiencing a billing problem, start by checking the following account pages: Invoices for a specific bill or payment Plan & Billing for subscription or plan status Transactions for financial activity Wallet…
How do I sign out of all other devices?
To sign out of all other devices, you can change your account password. This action will revoke all other customer portal sessions. Additionally, you can manage individual active sessions through the Sessions & Devices…
Where can I see my referral conversions?
The Referrals page provides an overview of referred activity, including the referral date, related order or invoice context, commission, and current commission status. It also summarizes clicks, conversions, and…
How do referral commissions become earnings?
Understanding Referral Commissions Referral conversions are linked to qualifying customer and billing activity. Commission records can progress through various program states, and approved amounts are reflected in the…
What is the OpsIQ wallet?
The OpsIQ wallet is an optional customer credit balance that can be used for supported billing and AI-related funding workflows. This feature is available only when wallet functionality is enabled for your account. The…
How do I sign out another device from my OpsIQ account?
To sign out another device from your OpsIQ account, follow these steps: Revoke Active Sessions Open the Sessions & Devices section. Identify the active session that you no longer trust or need. Revoke that session. Once…
Can I change my billing currency?
Changing Your Billing Currency You can select a billing currency before placing your first order. Once billing activity has occurred, your account may lock you into the established billing currency to ensure consistency…
How do I change my account timezone?
To change your account timezone, open Preferences and select your preferred timezone. The timezone is important as it is used by the account experience to present time-based information. Choosing the correct timezone…
What can I manage from my OpsIQ account dashboard?
The dashboard summarizes your products, workspaces, billing status, licenses, recent invoices, usage, support activity, and important account actions. It can also highlight recommended next steps, such as: Paying an…
Does OpsIQ support team performance analytics?
Yes, OpsIQ supports team performance analytics through its higher-tier capabilities. It can connect various support outcomes, including activity, customer satisfaction (CSAT), workload, and other operational measures…
What does the OpsIQ Acceptable Use Policy prohibit?
OpsIQ prohibits the following activities: Unlawful or rights-infringing activity Malware Sexual exploitation material Hateful or violent incitement Harassment Self-harm facilitation Terrorism or weapons abuse Fraud and…