402 results for "ai"
Does Promotion Studio support A/B testing?
Yes, OpsIQ supports campaign experiments and can compare variants through the analytics layer. The site describes automatic winner promotion at a high-confidence threshold, as well as bandit-style optimization…
Can OpsIQ promotions target logged-in customers by account state?
Yes, Promotion Studio can target logged-in customers based on various factors, including permitted live account state, verified identity, CRM context, journey behavior, cart or commerce information, geography, and other…
What types of promotions can I create in OpsIQ?
Promotion Studio supports various types of promotions, including modal popups, slide-ins, top and bottom bars, fullscreen campaigns, inline embeds, and geo or navigation experiences. Designs can be previewed for…
What is OpsIQ Promotion Studio?
Promotion Studio is OpsIQ's visual campaign system designed for onsite experiences. It supports various formats, including modals, slide-ins, top or bottom bars, fullscreen campaigns, inline embeds, and geo-aware…
Can OpsIQ Chat work on multiple websites?
Yes, OpsIQ Chat can work on multiple websites. The Remote Sites feature allows one workspace to operate across multiple domains while maintaining site identity and row-level scope. The current site limits are as…
Is the OpsIQ chat widget white-labelable?
Yes, the OpsIQ chat widget is white-labelable for plans and partner arrangements that include white-label entitlements. Higher-tier plans provide stronger brand control, and the Agency Partner program outlines the…
Can OpsIQ proactively target visitors with chat?
Yes, OpsIQ can use proactive rules and experiments to determine when and to whom a chat experience is shown. This decision is based on permitted page, journey, account, or visitor context. It is important that proactive…
Can OpsIQ Chat send rich messages?
Yes, OpsIQ Chat supports rich message cards and structured content blocks in addition to plain text. Rich blocks can present actionable or formatted information within the conversation. However, billing, product…
Does OpsIQ Chat have a visual flow builder?
Yes, OpsIQ includes a node-based flow builder that facilitates deterministic branches, prompts, qualification, routing, onboarding, and handoff paths, in addition to free-form AI conversations. Flows are particularly…
How does real-time chat delivery work in OpsIQ?
How Real-Time Chat Delivery Works in OpsIQ OpsIQ can utilize real-time providers such as Pusher, Ably, or Firebase when configured. In cases where the preferred push path is unavailable, a polling fallback is employed…
Does OpsIQ Chat support automatic translation?
Yes, OpsIQ can detect the language from the customer's message and use the browser locale as a supporting hint. It translates between the customer and the operator while preserving the original messages, ensuring that…
Does OpsIQ Chat support human handoff?
Yes, OpsIQ Chat supports human handoff. AI conversations can transfer to a human operator while preserving relevant conversation and customer context. Additionally, an escalation can connect to a support ticket, which…
How does OpsIQ know who a customer is in chat?
OpsIQ utilizes a signed identity token and a Visitor Card to ensure that authenticated chat sessions are connected to the correct customer or account. The Visitor Card can display authorized information such as the…
How does OpsIQ CRM forecasting work?
How OpsIQ CRM Forecasting Works OpsIQ combines deterministic sales data with AI-assisted analysis to enhance forecasting capabilities. The CRM can provide forecasts, snapshots, deal health assessments, AI win…
Can I export CRM data from OpsIQ?
Yes, OpsIQ states that CRM data belongs to the customer and can be exported, including CSV workflows. Self-hosted deployments keep the database in the customer's environment. Please note that the export or deletion of a…
What is the Trust Dial in OpsIQ CRM?
The Trust Dial controls the level of autonomy granted to the AI within the OpsIQ CRM. There are three modes of operation: Conservative Modes: In this mode, the AI functions primarily in a suggestion or manual role…
Does OpsIQ CRM support contact segmentation?
Yes, OpsIQ CRM supports contact segmentation. The CRM includes segments and reusable filter sets, allowing teams to group contacts or accounts by useful attributes and behavior. Segment Limits The published segment…
How does the OpsIQ CRM pipeline board work?
The OpsIQ CRM features a self-filling, drag-and-drop pipeline with configurable stages and deal statuses. It can display AI win probabilities and health signals, allowing the sales team to identify which opportunities…
Can seasonal businesses pause OpsIQ billing?
The pricing page offers founder-friendly billing that allows qualifying customers to pause their subscription for up to two months per year during seasonal periods. However, it is important to note that a subscription…
Does OpsIQ offer refunds?
OpsIQ offers a 14-day refund policy for eligible first paid subscriptions. Please note that consumed AI credits and metered usage are not considered unused subscription value and may be excluded or deducted from any…