402 results for "ai"
What are OpsIQ 2FA recovery codes?
Recovery codes are emergency sign-in or verification codes generated when you enable two-factor authentication (2FA). Each recovery code is designed to work only once, so a used code should not be expected to work…
How do I enable 2FA on my OpsIQ account?
How to Enable 2FA on Your OpsIQ Account To enable two-factor authentication (2FA) on your OpsIQ account, follow these steps: Open the Security & 2FA section in your account settings. Start the setup process for 2FA. Add…
Can my wallet use a different currency from my account?
The customer wallet is designed to operate with one preferred account wallet currency. When a wallet payment involves a different invoice currency, OpsIQ can utilize configured conversion rates when they are available…
Can I change my billing currency?
Changing Your Billing Currency You can select a billing currency before placing your first order. Once billing activity has occurred, your account may lock you into the established billing currency to ensure consistency…
Can I change the language of my OpsIQ account?
Yes, you can change the language of your OpsIQ account when multiple locales are enabled. The Preferences section lists the available account languages and stores your selection for the account interface and supported…
How do I change the appearance of my OpsIQ account?
The Preferences section allows you to choose the theme for your OpsIQ account. The available options include: Premium Dark Appearance Premium Light Appearance System Option - This option follows the device or browser…
Why was my password change rejected?
Common reasons for a rejected password change include: An expired security request An incorrect current password A new password that is shorter than the minimum length A mismatch between the new password and its…
How do I change my OpsIQ account password?
How to Change Your OpsIQ Account Password To change your OpsIQ account password, follow these steps: Navigate to the password section in Manage Profile. Provide your current password. Enter a new password that is at…
Why should I complete my billing address?
Invoices can utilize the billing identity stored in your customer profile. If your billing details are incomplete, the invoice view may prompt you to update your profile. To ensure that future billing documents contain…
Where do I add my company name and VAT, TIN or tax ID?
To add your company name and tax identifier, such as a VAT, TIN, or equivalent number, use the Manage Profile feature. This profile allows you to input your company or legal name details, along with the billing address…
How do I update my OpsIQ account profile?
How to Update Your OpsIQ Account Profile To update your personal and billing information in your OpsIQ account, follow these steps: Open the Manage Profile section. Update the following details as needed: First and last…
Do I need to finish every onboarding step before using OpsIQ?
The steps required for onboarding depend on your specific product. For instance, a Cloud customer needs a provisioned workspace and may also require domain verification. In contrast, a Self-Hosted customer needs an…
How do I complete OpsIQ onboarding?
The onboarding checklist guides you through the necessary steps to become fully operational with OpsIQ. These steps include: Verify your email. Complete your profile. Choose or activate a plan. Issue your first…
What does 'Free' mean on an OpsIQ product card?
The term 'Free' on an OpsIQ product card indicates that a product is either active or in trial, and its current billed amount is zero. This reflects the current billing status for that product; however, it does not mean…
What does 'Setting up' mean on an OpsIQ product?
A product may display a "setting up" or provisioning state after you place an order or make a payment, while OpsIQ prepares the service. For Cloud products, this indicates that the workspace has been ordered but is not…
Can I search inside my OpsIQ account?
Yes, you can search within your OpsIQ account. The account interface includes a search feature that allows you to quickly find common destinations such as: Billing Invoices Security Sessions Downloads Domains Wallet…
Why do I see different account menu items from another customer?
Account navigation is both entitlement- and configuration-aware. Features such as Self-Hosted downloads, wallet funding, Support Portal access, Marketplace tools, or certain product actions only appear when they are…
What can I manage from my OpsIQ account dashboard?
The dashboard summarizes your products, workspaces, billing status, licenses, recent invoices, usage, support activity, and important account actions. It can also highlight recommended next steps, such as: Paying an…
What is the OpsIQ Account area?
The OpsIQ Account area is the customer control center for managing your OpsIQ relationship. It consolidates various features including your products, Cloud workspaces, Self-Hosted licenses, billing, invoices, receipts…
How is OpsIQ different from buying separate point solutions?
OpsIQ's main difference lies in its shared operational context. Unlike separate tools for chat, CRM, analytics, help desk, SEO, promotion, surveys, and AI, which each focus on one aspect and require integrations to…