402 results for "ai"
When is a Self-Hosted licence issued?
A Self-Hosted licence is associated with an eligible activated product. For a paid product, the billing obligation must be satisfied before the licence and download entitlement are considered active. If payment is still…
Where do I find my Self-Hosted OpsIQ licence?
Open Licenses Eligible Self-Hosted customers can view issued license records. This includes the license key, current status, bound domain (where applicable), and expiry information if the entitlement has an expiry date…
What happens when I reach 100% of a finite OpsIQ limit?
A finite limit can be enforced when the allowance is exhausted. The affected feature may stop accepting additional consumption until the allowance resets or the capacity is increased. Unlimited metrics are not subject…
When do account usage counters reset?
When a monthly product counter is configured, the account displays it against the plan's current monthly allowance. The tracked monthly usage resets at the beginning of the new calendar month. Please note that some…
Can an OpsIQ plan be sales-only?
Yes, some OpsIQ plans can be configured for sales-assisted ordering instead of self-service purchase. If a plan is not available in the "Order New Product" section, please contact the sales or support channel provided…
Can I create multiple OpsIQ Cloud workspaces?
Yes, the account model supports multiple Cloud workspaces when the selected commercial plan and ordering configuration allow it. It is important to give each workspace a clear, distinct name so your team can easily…
How do I order another OpsIQ product?
How to Order Another OpsIQ Product To order another OpsIQ product, follow these steps: Open the Order New Product section. Select an available product type and plan. If you are ordering a new Cloud workspace, you will…
Are my OpsIQ products managed independently?
Yes. Each order or assigned product maintains its own status, plan, cycle, and entitlement. Ordering an additional workspace does not automatically replace the first one, and cancelling one product does not inherently…
Where can I see all of my OpsIQ products?
To view all of your OpsIQ products, open the My Products section. This will display the OpsIQ products associated with your customer account, including Cloud workspaces and eligible Self-Hosted products. Each product…
Can I cancel an OpsIQ add-on?
Eligible recurring add-ons can be scheduled for cancellation at the end of their applicable period. This approach preserves the add-on for the duration of the already-paid period instead of immediately deleting the…
When does a purchased add-on become active?
A paid add-on typically generates an invoice and becomes active once payment is confirmed. The associated add-on record will then display its quantity, cycle, renewal information, and current status. A free or specially…
What can I buy from Add-ons & Tokens?
Add-ons & Tokens lists optional extras available for your active product or workspace. Some add-ons may be Cloud-only, and AI token packs will only appear when token top-up is enabled. The live page determines which…
Why can't I top up my wallet?
There are several reasons why you may be unable to top up your wallet: Wallet funding can be globally disabled. Funding may be limited to a specific permitted amount range. The required payment route may not be…
What is the OpsIQ wallet?
The OpsIQ wallet is an optional customer credit balance that can be used for supported billing and AI-related funding workflows. This feature is available only when wallet functionality is enabled for your account. The…
What happens if I remove a saved payment method?
If you remove a saved payment method, that payment reference will no longer be available for future supported charges on your account. If the removed method was your renewal payment method, please add or select another…
What is the default payment method used for?
The default saved payment method can be used for eligible future or automatic renewal payments when the configured gateway supports off-session charging. However, making a method default does not guarantee that every…
Does OpsIQ store my full card number or CVV?
The account is designed to retain gateway references and limited display metadata, such as the card brand, expiry date, or last four digits, where supplied by the payment provider. It does not store the full card number…
Can I save a payment method in my OpsIQ account?
Yes, you can save a payment method in your OpsIQ account when a supported payment gateway offers reusable customer payment references. The Payment Methods feature allows eligible customers to add or retain a reusable…
What is the difference between an invoice and a receipt?
An invoice records what is billed or due, while a receipt records a successful payment. It is important to keep the invoice for the billed line items and tax/accounting details, and to retain the receipt as confirmation…
What do the cryptocurrency payment statuses mean?
Cryptocurrency Payment Statuses A cryptocurrency invoice can progress through several statuses, including: Waiting for Payment Confirming Underpaid Expired Failed Paid Confirming means that the network or provider is…