7 results for "credit balance"
Refund & Cancellation Policy — OpsIQ
This policy outlines how cancellations, refunds, downgrades, and billing changes work for OpsIQ subscriptions, including both Cloud (SaaS) and Self-Hosted licenses. We offer a free plan and a no-card trial to ensure you…
What is the OpsIQ wallet?
The OpsIQ wallet is an optional customer credit balance that can be used for supported billing and AI-related funding workflows. This feature is available only when wallet functionality is enabled for your account. The…
OpsIQ Documentation & Developer Docs — OpsIQ
OpsIQ Documentation & Developer Docs Overview OpsIQ provides comprehensive documentation for users to effectively set up, operate, and extend its platform. This includes guidance on various functionalities such as AI…
AI Customer Operations Platform for Websites — OpsIQ
OpsIQ is an all-in-one AI customer operations platform designed to enhance website interactions through live chat, CRM, ticketing, customer portals, knowledge bases, surveys, integrations, SEO, and analytics. With its…
Why is my invoice still unpaid after I added wallet funds?
Wallet top-up and invoice payment are separate transactions. Adding funds credits the wallet after the top-up payment is confirmed; it does not automatically pay every existing invoice. To pay an unpaid invoice, return…
Can product plan changes affect my wallet balance?
Yes, product plan changes can affect your wallet balance. An eligible downgrade or other proration result may create account credit, while an upgrade can result in an amount due. It is important to review the quoted…
Do I need a credit card to start OpsIQ?
No credit card is required to start the free OpsIQ experience. According to the pricing page, eligible paid-plan trials can begin without an upfront card. It is important to note that managed AI consumption is separate…