530 results for "opsiq"
How does OpsIQ encrypt data?
OpsIQ's Trust Center states that cloud data is protected with AES-256 encryption at rest, utilizing per-tenant key separation, and TLS 1.3 for data in transit. Secret keys and webhook-signing secrets are sealed and are…
How can a custom checkout send conversions to OpsIQ?
A custom checkout can send a normalized server-side event, such as invoice.paid, through the supported API or webhook path. OpsIQ can then attach journey attribution and feed Sales Bridge and analytics. It is important…
Can OpsIQ distinguish a new purchase from a renewal?
Yes, OpsIQ can distinguish between a new purchase and a renewal when the connected billing event provides sufficient information. OpsIQ classifies new versus renewal conversions and utilizes this distinction in…
What is OpsIQ Sales Bridge?
Sales Bridge is a normalized purchase and conversion layer that integrates sales events from connected billing or commerce systems into OpsIQ. It offers a recent purchases feed, source/platform badges, search and…
Can OpsIQ connect to a custom backend?
Yes, OpsIQ can connect to a custom backend. A custom backend can utilize the General API, webhooks, Connector Builder, or explicit AI Action endpoints. The architecture should expose only the identity, context, events…
Can OpsIQ integrate with Shopify or WooCommerce?
Yes, OpsIQ can integrate with Shopify and WooCommerce. OpsIQ's commerce and Sales Bridge materials describe the integration patterns for Shopify and WooCommerce, as well as other commerce platforms. Connected commerce…
Can authenticated users move between an OpsIQ portal and a remote domain?
OpsIQ describes a signed cross-origin identity token that is based on the site key, secret, role/context information, and a limited lifetime. This mechanism allows a remote site to establish a trusted identity without…
How does OpsIQ prevent one Remote Site from seeing another site's data?
How OpsIQ Prevents Data Visibility Between Remote Sites Remote-site records are assigned a specific site scope, and OpsIQ implements row-level scoping to ensure that data is accessible only within the authorized site or…
How does API rate limiting work in OpsIQ?
OpsIQ applies API rate limits per key and returns rate-limit information in the response headers. When a limit is exceeded, clients receive an HTTP 429 status code along with guidance on when to retry through the…
What SDK and API reference formats does OpsIQ provide?
OpsIQ provides an OpenAPI 3.0.3 description, Postman resources, and helper patterns for PHP, Node.js, and Python. This allows teams to integrate with their preferred technology stack instead of relying on a single…
How do I authenticate to the OpsIQ General API?
Authenticating to the OpsIQ General API OpsIQ's General API utilizes scoped Bearer API keys. It is important that these keys are assigned only the least-privilege scopes necessary for their function. Additionally, they…
How are OpsIQ outbound webhooks signed?
OpsIQ signs outbound webhook payloads using HMAC-SHA256 over the raw request body. It also includes delivery metadata such as the timestamp and event. Receivers should follow these steps: Calculate the signature from…
Can OpsIQ roll back an AI action?
OpsIQ can roll back an action when there is a defined inverse or reversible operation. This rollback feature is linked to the original audit record. However, it is important to note that reversibility is…
Can OpsIQ AI access my database directly?
OpsIQ recommends using approved scoped API actions instead of allowing unrestricted direct database access. This approach ensures that a business only exposes the reads and operations that the AI actually needs. It…
What are OpsIQ AI Actions?
AI Actions are typed registered operations that OpsIQ AI is permitted to request. Each action specifies its name, parameters, required scope and roles, policy, endpoint, risk, confirmation behavior, and validation…
Does OpsIQ support email bounces and complaints?
OpsIQ's email feature set includes support for handling email bounces and complaints, provided that the connected relay or provider exposes these events. This functionality helps maintain list health and ensures…
Can inbound email be delivered to OpsIQ by webhook?
Yes, OpsIQ supports inbound webhook paths in addition to polling and forwarding patterns. The email page describes the following: HMAC-SHA256 or Basic authentication Timestamp validation Unique webhook paths Explicit…
Can OpsIQ AI draft email replies?
Yes, email integrates with OpsIQ Writing and can generate context-aware drafts using the email thread, customer context, knowledge base, and the configured company voice. Agents have the ability to approve, edit…
Does OpsIQ detect automated email and no-reply messages?
Yes, OpsIQ detects automated email and no-reply messages. It employs suppression logic that utilizes signals such as List-Unsubscribe, List-ID, bulk markers, no-reply addresses, and daemon/system patterns. This approach…
What email systems can OpsIQ connect to?
OpsIQ's email channel supports common IMAP and mailbox environments, including Gmail, Outlook/Microsoft Mail, cPanel-hosted mail, and standards-based configurations. A live connection test helps validate the settings…