71 results for "payment"
Partner Program: Agency & Reseller Revenue Share — OpsIQ
Join the OpsIQ partner program and earn a 30% recurring revenue share as an agency, a 40% margin as a reseller, or build a certified connector. Apply for free today! Build with OpsIQ. Earn with OpsIQ. Margins and…
Revenue Attribution & Sales Tracking Software — OpsIQ
OpsIQ offers a comprehensive solution for tracking revenue across various platforms such as WHMCS, Stripe, Paystack, Shopify, and custom checkouts. With its multi-touch attribution system, every sale is traced back to…
Compliance — OpsIQ
OpsIQ is committed to data protection, security, AI governance, and regulatory readiness. Our approach ensures compliance that can be verified, with a focus on security by design, privacy alignment, and governed AI. We…
Signed Webhooks & API Actions for Automation — OpsIQ
OpsIQ offers a robust solution for automating workflows through signed webhooks and API actions. With features like HMAC-signed webhooks, verified inbound events, and governed backend actions, OpsIQ ensures secure and…
Pricing & Plans: Free to Start, No Hidden Fees — OpsIQ
OpsIQ offers transparent pricing for both cloud and self-hosted plans, allowing users to start for free without needing a credit card. Each plan includes essential features such as live chat, ticketing, AI, and…
Product Roadmap: Shipped, In Progress & Next — OpsIQ
Product Roadmap: Shipped, In Progress & Next Follow the live OpsIQ product roadmap to see what has been shipped this quarter, what is currently in active development, and what is coming next. You can also suggest a…
Does Self-Hosted OpsIQ keep all customer data on my server?
Self-Hosted OpsIQ keeps the application and primary local data path within the customer's infrastructure. However, external services can still receive data if this feature is deliberately enabled. Services such as a…
What information should the OpsIQ support AI never ask a customer to reveal?
The support AI should never ask customers to reveal sensitive information such as: Passwords Full API-token secrets Authenticator secrets Recovery codes Card security codes Full payment-card numbers Private keys…
What account areas should support check before escalating a customer issue?
When addressing customer issues, it is important to check specific account areas before escalating the matter. Below are the key areas to review: Access Problems For access-related issues, verify the following: My…
Can I use account Notifications as proof that an invoice was paid?
Use the invoice and receipt status as the authoritative financial record. A notification is an alert and can be cleared independently; it should not replace the actual billing document or receipt when confirming…
What information should I include when opening a billing support ticket?
Information to Include When Opening a Billing Support Ticket When opening a billing support ticket, please include the following information: The affected invoice or product. Your expected outcome. A description of what…
What should I do if a product I own is missing from My Products?
First, confirm that you are signed into the correct customer account and that the order is not still awaiting payment or activation. If the product should belong to the account but is still missing, open a support…
Should I share passwords, API tokens, 2FA codes or verification secrets with support?
No. Do not share passwords, full API token secrets, authenticator secrets, recovery codes, payment card security codes, temporary export authorizations, or domain verification secrets in tickets, knowledge feedback, or…
Why is an account action missing or disabled?
Account actions are state-aware. A control may be unavailable for several reasons: The product type does not support the action. Your order is not active. Payment is pending. The workspace is still provisioning. A…
When is a Self-Hosted licence issued?
A Self-Hosted licence is associated with an eligible activated product. For a paid product, the billing obligation must be satisfied before the licence and download entitlement are considered active. If payment is still…
How do AI token top-ups work?
When AI token top-ups are enabled, you can select an available token pack from the Add-ons & Tokens section. The selected pack will generate an invoice based on the price and currency currently configured for your plan…
When does a purchased add-on become active?
A paid add-on typically generates an invoice and becomes active once payment is confirmed. The associated add-on record will then display its quantity, cycle, renewal information, and current status. A free or specially…
Why can't I top up my wallet?
There are several reasons why you may be unable to top up your wallet: Wallet funding can be globally disabled. Funding may be limited to a specific permitted amount range. The required payment route may not be…
Can my wallet use a different currency from my account?
The customer wallet is designed to operate with one preferred account wallet currency. When a wallet payment involves a different invoice currency, OpsIQ can utilize configured conversion rates when they are available…
Do I need to finish every onboarding step before using OpsIQ?
The steps required for onboarding depend on your specific product. For instance, a Cloud customer needs a provisioned workspace and may also require domain verification. In contrast, a Self-Hosted customer needs an…