52 results for "history"
Why can't I edit a paid invoice?
Paid and closed invoices are preserved as accounting history and are not treated like editable shopping-cart items. If you need to correct the billing identity for future documents, please update your profile in the…
What security actions can OpsIQ AI take automatically?
Security Actions of OpsIQ AI Security automation is intentionally constrained within OpsIQ. The system describes an analyst that can recommend and explain findings. Under an explicit eligible Autopilot policy, it can…
Does OpsIQ log AI activity?
Yes, OpsIQ logs AI activity. The AI turns are recorded, and the owner-facing AI History feature provides visibility into various aspects, including prompts or instructions, responses, results, model/provider, timing…
What is the OpsIQ webhook retry schedule?
After an initial failed webhook delivery, the documented retry sequence is as follows: 1 minute 5 minutes 30 minutes 2 hours 12 hours After the sixth total attempt, the delivery is marked as failed. The delivery history…
Does OpsIQ keep a consent ledger?
Yes, OpsIQ maintains a consent ledger that allows an organization to demonstrate its consent state and history, rather than relying solely on a visual banner. This feature works in conjunction with privacy…
Can I merge or split tickets in OpsIQ?
Yes, OpsIQ includes deduplication and merge concepts. It also supports splitting one thread into separate cases when it contains independent issues. Related-ticket links can preserve context without forcing unrelated…
How does OpsIQ CRM forecasting work?
How OpsIQ CRM Forecasting Works OpsIQ combines deterministic sales data with AI-assisted analysis to enhance forecasting capabilities. The CRM can provide forecasts, snapshots, deal health assessments, AI win…
How does the OpsIQ CRM pipeline board work?
The OpsIQ CRM features a self-filling, drag-and-drop pipeline with configurable stages and deal statuses. It can display AI win probabilities and health signals, allowing the sales team to identify which opportunities…
Can OpsIQ connect to my existing software stack?
Yes, OpsIQ can connect to your existing software stack. It supports bundled and marketplace connectors, a Connector Builder, scoped General API access, signed webhooks, and typed AI Action contracts. This allows…
What problem does OpsIQ solve?
OpsIQ is designed to replace the fragmented experience of running a website through many disconnected tools. Separate live chat, help desk, CRM, analytics, promotion, SEO, survey, and AI products each see only part of…
Does OpsIQ let AI take actions safely?
Yes, OpsIQ allows AI to take actions safely. It includes governed AI actions with role checks, confirmation steps for sensitive writes, audit logs, and action history. Related articles All Features: Chat, CRM, Helpdesk…
How are the Knowledge Base, Help Center, and Customer Portal different?
The Knowledge Base manages and governs articles, while the Help Center publishes that knowledge for readers and search purposes. The Portal Studio controls the shared presentation for both the Help Center and the…