54 results for "contact"
Can an OpsIQ plan be sales-only?
Yes, some OpsIQ plans can be configured for sales-assisted ordering instead of self-service purchase. If a plan is not available in the "Order New Product" section, please contact the sales or support channel provided…
Why can't I top up my wallet?
There are several reasons why you may be unable to top up your wallet: Wallet funding can be globally disabled. Funding may be limited to a specific permitted amount range. The required payment route may not be…
What should I do if my payment is still pending?
Do not submit repeated payments blindly. Instead, refresh or revisit the invoice to check its current status and allow the payment provider time to complete the confirmation process. If the provider has charged you but…
Why can't I edit a paid invoice?
Paid and closed invoices are preserved as accounting history and are not treated like editable shopping-cart items. If you need to correct the billing identity for future documents, please update your profile in the…
Can I cancel an unpaid invoice?
Some eligible unpaid invoices can be cancelled from your account when self-service invoice cancellation is enabled. Paid invoices and other closed accounting records remain locked as historical records. If your account…
Will OpsIQ automatically refund me when I cancel?
Cancellation and refund handling are separate matters. The account cancellation process can stop a service immediately or at the end of its period, but it does not automatically establish that a cash refund is due. Any…
What if no online payment gateway is available for my order?
If no online payment gateway is available for your order, the account is designed to prevent any false indications of a successful payment. In such cases, an unpaid or manual invoice can remain for settlement through…
What happens if my OpsIQ customer account is suspended?
If your OpsIQ customer account is suspended, you will be prevented from proceeding with normal authenticated account requests. Any active customer sessions will be invalidated, and you will be returned to the sign-in…
Can I change my billing currency?
Changing Your Billing Currency You can select a billing currency before placing your first order. Once billing activity has occurred, your account may lock you into the established billing currency to ensure consistency…
Can I change my account email address from Manage Profile?
The registered email address is displayed in the profile area, but it cannot be edited from that form. If you need to change your email address, please contact OpsIQ support. This change will be handled through the…
Who makes OpsIQ?
OpsIQ is built by Nabtech Digitalnet Limited. The OpsIQ site describes the product as emerging from Nabtech's experience in operating live hosting environments and supporting real customers prior to the standalone…
Can OpsIQ CRM create quotes?
Yes, OpsIQ CRM includes CPQ (Configure, Price, Quote) and quote capabilities. This functionality supports versions, discounts, tax handling, and accept or decline states. Quotes are integrated with the deal and contact…
How does the OpsIQ CRM pipeline board work?
The OpsIQ CRM features a self-filling, drag-and-drop pipeline with configurable stages and deal statuses. It can display AI win probabilities and health signals, allowing the sales team to identify which opportunities…
What is the OpsIQ AI-first CRM?
OpsIQ CRM is a shared customer and deal system designed to integrate with chat, tickets, email, billing context, analytics, and AI, rather than functioning as an isolated sales database. Its command center highlights…