402 results for "ai"
What are OpsIQ AI Budgets?
AI Budgets allow a Cloud customer to set per-feature controls for Managed AI usage within a selected workspace. Each feature can have a monthly cap, and there are two possible behaviors when the cap is reached: the…
Why don't I see Cloud AI usage for my Self-Hosted installation?
Self-Hosted AI configuration and provider usage are managed by the Self-Hosted product itself. The account AI Dashboard is designed for Cloud workspace metering and mode management. Therefore, customers without a Cloud…
What if I have more than one Cloud workspace on the AI Dashboard?
The AI account pages are workspace-aware. If you have one workspace, it can be selected automatically. If you have several workspaces, choose the one whose AI mode, usage, or budget you want to manage. Settings and…
What AI usage can the Account dashboard categorize?
Managed AI reporting can categorize consumption based on the OpsIQ features utilized. This includes areas such as: Customer chat AI Admin AI Ask OpsIQ Writing assistance Inbox assistance Triage and summaries Automated…
Can I switch between Managed AI and BYOK?
Yes, a Cloud workspace can switch AI operating modes when the required configuration is present. Switching to BYOK (Bring Your Own Key) requires valid provider credentials for the AI features you intend to use…
What is Managed AI in OpsIQ?
Managed AI routes supported OpsIQ AI features through the managed OpsIQ AI service. Consumption is metered by feature and can utilize either the plan or AI token wallet, depending on your account configuration. The AI…
What is the AI Dashboard in my OpsIQ account?
For Cloud customers, the AI Dashboard summarizes the AI operating mode and Managed AI consumption for the selected workspace. If you own multiple Cloud workspaces, you can select the workspace you want to inspect…
Can I change a Cloud domain while it is still pending verification?
A pending domain can be corrected or changed through the applicable product setup flow. Once a domain is verified, changes to the domain are more restricted because the verified value is part of the workspace's…
Does a verified domain cover its subdomains?
The Cloud domain authorization model can accept a verified domain along with its subdomains for the associated workspace. It is important to keep the registered domain accurate and not to assume that unrelated domains…
Can I use a meta tag or file instead of DNS for domain verification?
Yes, you can use a meta tag or a file for domain verification when those methods are offered for your product. The meta tag method requires you to place the supplied verification metadata on your website. In contrast…
How long does DNS domain verification take?
DNS changes are not always immediately visible everywhere due to variations in DNS caches and provider propagation times. To verify your domain, add the exact TXT record shown by OpsIQ, wait for your DNS provider to…
How can I verify my Cloud website domain?
How to Verify Your Cloud Website Domain To verify your Cloud website domain, you can use one of the supported ownership methods: a DNS TXT record, an HTML meta tag, or a verification file. Follow the exact value…
Why does OpsIQ require domain verification for a Cloud workspace?
Domain verification is essential for ensuring that the customer controls the website where the protected OpsIQ widget functionality is intended to operate. Until the configured domain is verified, the customer-facing…
Do I need to sign in again every time I open my Cloud workspace?
When using your Cloud workspace, you may wonder if you need to sign in again each time you open it. The customer account allows for a seamless authenticated handoff to an eligible workspace. To ensure a smooth…
Why is a Self-Hosted package shown as unavailable?
A package may be shown as unavailable for two main reasons: it has not been published for your entitlement, or its release-integrity requirements have not been satisfied. The account intentionally avoids serving a…
What information is shown on an OpsIQ product detail page?
The product detail page provides essential information about the product, including: Plan Currency Billing Cycle Status Product-Specific Information For Cloud products, the page may display workspace and…
What domain should I enter when ordering a Cloud workspace?
Enter the website domain on which you intend to use the relevant OpsIQ customer-facing functionality. The domain is part of the workspace setup and may require ownership verification before protected widget…
How do AI token top-ups work?
When AI token top-ups are enabled, you can select an available token pack from the Add-ons & Tokens section. The selected pack will generate an invoice based on the price and currency currently configured for your plan…
Can the wallet fund Managed AI usage?
Where Managed AI token-wallet funding is enabled for your account, your wallet or purchased AI credits can support metered Managed AI consumption. The AI Dashboard and Add-ons areas display the current account options…
When does a paid invoice activate my OpsIQ product?
Payment confirmation is a prerequisite for activating or renewing paid products in OpsIQ. Once the payment is confirmed, the account can activate the related subscription, license, or release entitlement, and continue…