402 results for "ai"
Can I use webhooks to connect OpsIQ to another website or application?
Using Webhooks to Connect OpsIQ Yes, you can use webhooks to connect OpsIQ to another website or application. Signed webhooks serve as a primary event-driven integration method, while the General API and AI Actions…
What are OpsIQ connector capability types and profiles?
OpsIQ Connector Capability Types and Profiles The integration control plane currently describes 52 capability types and 7 starting profiles. A profile represents a common platform shape, such as: Standard API Commerce…
Does the OpsIQ API support idempotency?
Yes, the developer model includes idempotent replay protection for writes. This feature includes a documented 24-hour idempotency window for supported operations. Clients should reuse the same key when retrying the same…
How does OpsIQ protect remote HTTP actions from SSRF?
Remote actions utilize declared endpoints and include protections against server-side request forgery (SSRF). These protections come with various authentication options, including Bearer, API key, Basic, and HMAC. To…
What is the OpsIQ webhook retry schedule?
After an initial failed webhook delivery, the documented retry sequence is as follows: 1 minute 5 minutes 30 minutes 2 hours 12 hours After the sixth total attempt, the delivery is marked as failed. The delivery history…
What is Suggest, Copilot, and Autopilot mode for OpsIQ actions?
Suggest keeps AI in a recommendation role. Copilot assists with execution while requesting the required approval. Autopilot can execute eligible pre-authorized actions but remains bound by scopes, roles, rate/value…
Does OpsIQ help check SPF, DKIM, and DMARC?
Yes, the Email Channel includes a domain health grader that covers SPF, DKIM, DMARC, MX, and issues such as SPF lookup limits, along with copy-ready guidance. Email authentication remains the responsibility of DNS and…
How many OpsIQ Writing generations are included per plan?
OpsIQ Writing Generations by Plan The current monthly generation limits for OpsIQ Writing are as follows: Starter: Not included Launch: 300 Growth: 10,000 Business: 40,000 Scale: 120,000 Enterprise: Unlimited These…
Can my company define a writing style in OpsIQ?
Yes, your company can define a writing style in OpsIQ. Workspace controls allow you to set a consistent voice, tone, formality, signatures, forbidden phrases, and related style preferences. However, it is important to…
Can OpsIQ Writing use Knowledge Base articles?
Yes, OpsIQ Writing can utilize Knowledge Base articles. Knowledge-aware reply modes can ground writing in approved content. The site describes various approaches, including smart, balanced, strict, and links-only…
Can OpsIQ Writing use customer account context?
Yes, OpsIQ Writing can utilize customer account context. When the operator is authorized and the connector is available, it can access the current customer, thread, billing context, prior tickets, and other live…
Can OpsIQ rewrite a message in a different tone?
Yes, OpsIQ Writing supports transformations such as warmer, shorter, more formal, or apologetic text. It can regenerate messages while retaining task context. Additionally, workspace voice settings can define tone…
What is OpsIQ Writing?
OpsIQ Writing is the AI-assisted drafting layer for emails, tickets, knowledge articles, announcements, and other supported operational content. It utilizes the current thread, authorized customer context, billing and…
Does OpsIQ provide consent analytics?
Yes, OpsIQ provides consent analytics. This feature can show acceptance rates, category choices, domains, funnels, and related KPIs. Additionally, AI-assisted interpretation is available. It is important to note that…
Can OpsIQ consent behavior vary by country or region?
Yes, OpsIQ describes geo-aware consent behavior that allows the consent mode, language, and presentation to respond to the user's region. Geo-detection serves as a routing aid rather than a substitute for legal…
Can visitors reject non-essential cookies in OpsIQ?
Yes, visitors can reject non-essential cookies in OpsIQ. The consent experience offers options to Accept All, Reject Non-Essential, and manage preferences. Strictly necessary storage remains available for essential…
Does OpsIQ support Google Consent Mode v2?
Yes, OpsIQ supports Google Consent Mode v2 alongside its own category enforcement. Third-party tags can remain dormant until the relevant permission is granted, while the consent state is communicated to supported…
Can OpsIQ run alongside Google Analytics or Mixpanel?
Yes, OpsIQ can coexist with Google Analytics 4 (GA4), Mixpanel, and other analytics systems. Its distinct value lies in connecting web activity to support, customer relationship management (CRM), artificial intelligence…
What analytics does OpsIQ provide?
OpsIQ combines operational and customer-journey analytics, rather than limiting itself to pageviews. Its analytics hub covers various aspects, including support, chat, AI, visitors, agents, funnels, campaigns…
Does OpsIQ identify knowledge gaps?
Yes, OpsIQ can identify knowledge gaps. Help Center searches, reading behavior, AI conversations, tickets, feedback, and other operational signals can reveal questions that the current knowledge base does not answer…